Question 1

What are the different markets in which
        Help Scout and
        HelpMaster compete against each other?

Accepted Answer

Help Scout and
        HelpMaster compete against each other in
        the Billing And Invoicing, Development Tools, Help Desk And Ticketing, Helpdesk Tools, Knowledge Management.

Question 2

How does the market share of
        Help Scout
        and HelpMaster compare in the
        Helpdesk Tools market?

Accepted Answer

In the Helpdesk Tools market,
        Help Scout has a
        10.07%
        market share in comparison to
        HelpMaster’s
        0.03%.
        Since it has a better market share coverage,
        Help Scout holds the
        3rd
        spot in 6sense's Market Share Ranking Index for
        the Helpdesk Tools category, while
        HelpMaster holds the
        63rd spot.

Question 3

How many customers are acquired by
        Help Scout and
        HelpMaster in the
        Helpdesk Tools segment?

Accepted Answer

Help Scout has
        9,411 customers and
        HelpMaster has
        27 customers in the
        Helpdesk Tools
        segment. Help Scout has
        9384 more customers than
        HelpMaster in this category.

Question 4

What are the countries in which
        Help Scout and
        HelpMaster has more customers?

Accepted Answer

Help Scout has more customers in United States, United Kingdom and Canada.
HelpMaster has more customers in Australia, United States and People's Republic of China.

Help Scout Vs HelpMaster : In-Depth Comparison

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Comparing the customer bases of Help Scout and HelpMaster

Comparing the market share of Help Scout and HelpMaster

Compare Help Scout vs HelpMaster customers by geography

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