Question 1

What are the different markets in which
        LiveAgent and
        GrooveHQ compete against each other?

Accepted Answer

LiveAgent and
        GrooveHQ compete against each other in
        the Helpdesk Tools, Contact Center, Customer Experience, Instant Messaging And Chat, Knowledge Management.

Question 2

How does the market share of
        LiveAgent
        and GrooveHQ compare in the
        Helpdesk Tools market?

Accepted Answer

In the Helpdesk Tools market,
        LiveAgent has a
        9.35%
        market share in comparison to
        GrooveHQ’s
        1.25%.
        Since it has a better market share coverage,
        LiveAgent holds the
        3rd
        spot in 6sense's Market Share Ranking Index for
        the Helpdesk Tools category, while
        GrooveHQ holds the
        17th spot.

Question 3

How many customers are acquired by
        LiveAgent and
        GrooveHQ in the
        Helpdesk Tools segment?

Accepted Answer

LiveAgent has
        6,663 customers and
        GrooveHQ has
        888 customers in the
        Helpdesk Tools
        segment. LiveAgent has
        5775 more customers than
        GrooveHQ in this category.

Question 4

What are the countries in which
        LiveAgent and
        GrooveHQ has more customers?

Accepted Answer

LiveAgent has more customers in United States, United Kingdom and Canada.
GrooveHQ has more customers in United States, United Kingdom and Canada.

LiveAgent Vs GrooveHQ : In-Depth Comparison

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Comparing the customer bases of LiveAgent and GrooveHQ

Comparing the market share of LiveAgent and GrooveHQ

Compare LiveAgent vs GrooveHQ customers by geography

Customer Movements for this month

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