Question 1

What are the different markets in which
        LiveAgent and
        ChatID compete against each other?

Accepted Answer

LiveAgent and
        ChatID compete against each other in
        the Contact Center, Customer Experience, Help Desk And Ticketing, Helpdesk Tools, Instant Messaging And Chat.

Question 2

How does the market share of
        LiveAgent
        and ChatID compare in the
        Helpdesk Tools market?

Accepted Answer

In the Helpdesk Tools market,
        LiveAgent has a
        7.48%
        market share in comparison to
        ChatID’s
        0.07%.
        Since it has a better market share coverage,
        LiveAgent holds the
        4th
        spot in 6sense's Market Share Ranking Index for
        the Helpdesk Tools category, while
        ChatID holds the
        53rd spot.

Question 3

How many customers are acquired by
        LiveAgent and
        ChatID in the
        Helpdesk Tools segment?

Accepted Answer

LiveAgent has
        6,845 customers and
        ChatID has
        62 customers in the
        Helpdesk Tools
        segment. LiveAgent has
        6783 more customers than
        ChatID in this category.

Question 4

What are the countries in which
        LiveAgent and
        ChatID has more customers?

Accepted Answer

LiveAgent has more customers in United States, United Kingdom and Canada.
ChatID has more customers in United States, United Kingdom and India.

LiveAgent Vs ChatID : In-Depth Comparison

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Comparing the customer bases of LiveAgent and ChatID

Comparing the market share of LiveAgent and ChatID

Compare LiveAgent vs ChatID customers by geography

Customer Movements for this month

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