Question 1

What are the different markets in which
        Freshdesk and
        tuul compete against each other?

Accepted Answer

Freshdesk and
        tuul compete against each other in
        the Customer Support Services, Contact Center, Customer Experience, Knowledge Management, Mobile Customer Support.

Question 2

How does the market share of
        Freshdesk
        and tuul compare in the
        Customer Support Services market?

Accepted Answer

In the Customer Support Services market,
        Freshdesk has a
        88.34%
        market share in comparison to
        tuul’s
        0.22%.
        Since it has a better market share coverage,
        Freshdesk holds the
        1st
        spot in 6sense's Market Share Ranking Index for
        the Customer Support Services category, while
        tuul holds the
        13th spot.

Question 3

How many customers are acquired by
        Freshdesk and
        tuul in the
        Customer Support Services segment?

Accepted Answer

Freshdesk has
        109,910 customers and
        tuul has
        270 customers in the
        Customer Support Services
        segment. Freshdesk has
        109640 more customers than
        tuul in this category.

Question 4

What are the countries in which
        Freshdesk and
        tuul has more customers?

Accepted Answer

Freshdesk has more customers in United States, United Kingdom and India.
tuul has more customers in United States, United Kingdom and Germany.

Freshdesk Vs tuul : In-Depth Comparison

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Comparing the customer bases of Freshdesk and tuul

Comparing the market share of Freshdesk and tuul

Compare Freshdesk vs tuul customers by geography

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