Not sure if Zendesk, or KANA Express is the better choice for your needs? No problem! 6sense comparison helps you make the best decision. Take a look at categories where Zendesk and KANA Express compete, current customers, market share, category ranking. Still uncertain? Compare the similarities and differences between Zendesk vs KANA Express customers by industry, by geography and by buying patterns.
Zendesk competes with other products in the Contact Center, Instant Messaging And Chat, Interactive Voice Response (IVR) categories. It has a 17.53% market share in the Customer Experience category, and Zendesk has 163,257 customers in 10 countries.
KANA Express competes with other products in the Project Collaboration, Customer Experience, Knowledge Management, Email Management categories. It has a 0.00% market share in the Customer Experience category, and KANA Express has 5 customers in 3 countries.
Categories where Zendesk and KANA Express compete
Zendesk
Comparing the customer bases of Zendesk and KANA Express, we can see that Zendesk has 163,257 customer(s), while KANA Express has 5 customer(s). In the Customer Experience category, with 163,257 customer(s) Zendesk stands at 1st place by ranking, while KANA Express with 5 customer(s), is at the 215th place.
Zendesk
1st
163,257 Customer
KANA Express
215th
5 Customer
Zendesk has a 17.53% market share in the Customer Experience category, while KANA Express has a 0.00% market share in the same space.
Comparing Zendesk and KANA Express customers based on their geographic location, we can see that Zendesk has more customers in United States, United Kingdom and Australia, while KANA Express has more customers in United States.
Zendesk
KANA Express
Gain actionable insights about the buying patterns of Zendesk vs KANA Express’s target audience.
Zendesk
New
1,687 Customer
Lost
2,278 Customer
KANA Express
Find answers to the most often asked questions by users.
What are the different markets in which Zendesk and KANA Express compete against each other?
Zendesk and KANA Express compete against each other in the Customer Experience, Knowledge Management, Contact Center, Email Management, Instant Messaging And Chat.
How does the market share of Zendesk and KANA Express compare in the Customer Experience market?
In the Customer Experience market, Zendesk has a 17.53% market share in comparison to KANA Express’s 0.00%. Since it has a better market share coverage, Zendesk holds the 1st spot in 6sense's Market Share Ranking Index for the Customer Experience category, while KANA Express holds the 215th spot.
How many customers are acquired by Zendesk and KANA Express in the Customer Experience segment?
Zendesk has 163,257 customers and KANA Express has 5 customers in the Customer Experience segment. Zendesk has 163252 more customers than KANA Express in this category.
What are the countries in which Zendesk and KANA Express has more customers?
Zendesk has more customers in
United States, United Kingdom and Australia.
KANA Express
has more customers in United States, Netherlands and United Kingdom.
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Zendesk vs KANA Express: Customer Experience Comparison
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