Not sure if Zendesk, or Gigya is the better choice for your needs? No problem! 6sense comparison helps you make the best decision. Take a look at categories where Zendesk and Gigya compete, current customers, market share, category ranking. Still uncertain? Compare the similarities and differences between Zendesk vs Gigya customers by industry, by geography and by buying patterns.
Zendesk competes with other products in the Contact Center, Instant Messaging And Chat, Interactive Voice Response (IVR), Knowledge Management categories. It has a 17.14% market share in the Customer Experience category, and Zendesk has 161,575 customers in 10 countries.
Gigya competes with other products in the Project Collaboration, Customer Experience, GDPR Compliance, Identity And Access Management, Personalization Behavioral Targeting, Single Sign-On (SSO) categories. It has a 0.21% market share in the Customer Experience category, and Gigya has 1,971 customers in 10 countries.
Categories where Zendesk and Gigya compete
Zendesk
Comparing the customer bases of Zendesk and Gigya, we can see that Zendesk has 161,575 customer(s), while Gigya has 1,971 customer(s). In the Customer Experience category, with 161,575 customer(s) Zendesk stands at 1st place by ranking, while Gigya with 1,971 customer(s), is at the 39th place.
Zendesk
1st
161,575 Customer
Gigya
39th
1,971 Customer
Zendesk has a 17.14% market share in the Customer Experience category, while Gigya has a 0.21% market share in the same space.
Comparing Zendesk and Gigya customers based on their geographic location, we can see that Zendesk has more customers in United States, United Kingdom and Australia, while Gigya has more customers in United States.
Zendesk
Gigya
Gain actionable insights about the buying patterns of Zendesk vs Gigya’s target audience.
Zendesk
New
1,525 Customer
Lost
1,700 Customer
Gigya
New
35 Customer
Lost
17 Customer
Find answers to the most often asked questions by users.
What are the different markets in which Zendesk and Gigya compete against each other?
Zendesk and Gigya compete against each other in the Customer Experience, Contact Center, GDPR Compliance, Identity And Access Management, Instant Messaging And Chat.
How does the market share of Zendesk and Gigya compare in the Customer Experience market?
In the Customer Experience market, Zendesk has a 17.14% market share in comparison to Gigya’s 0.21%. Since it has a better market share coverage, Zendesk holds the 1st spot in 6sense's Market Share Ranking Index for the Customer Experience category, while Gigya holds the 39th spot.
How many customers are acquired by Zendesk and Gigya in the Customer Experience segment?
Zendesk has 161,575 customers and Gigya has 1,971 customers in the Customer Experience segment. Zendesk has 159604 more customers than Gigya in this category.
What are the countries in which Zendesk and Gigya has more customers?
Zendesk has more customers in
United States, United Kingdom and Australia.
Gigya
has more customers in United States, United Kingdom and Germany.
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Zendesk vs Gigya: Customer Experience Comparison
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