Question 1

What are the different markets in which
        Zoho CRM and
        Smile.io compete against each other?

Accepted Answer

Zoho CRM and
        Smile.io compete against each other in
        the Customer Experience, Contact Management, Customer Engagement, Customer Loyalty, Lead Management.

Question 2

How does the market share of
        Zoho CRM
        and Smile.io compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Zoho CRM has a
        2.10%
        market share in comparison to
        Smile.io’s
        1.32%.
        Since it has a better market share coverage,
        Zoho CRM holds the
        11th
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        Smile.io holds the
        17th spot.

Question 3

How many customers are acquired by
        Zoho CRM and
        Smile.io in the
        Customer Experience segment?

Accepted Answer

Zoho CRM has
        25,175 customers and
        Smile.io has
        15,814 customers in the
        Customer Experience
        segment. Zoho CRM has
        9361 more customers than
        Smile.io in this category.

Question 4

What are the countries in which
        Zoho CRM and
        Smile.io has more customers?

Accepted Answer

Zoho CRM has more customers in United States, India and United Kingdom.
Smile.io has more customers in United States, United Kingdom and Canada.

Zoho CRM Vs Smile.io : In-Depth Comparison

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Comparing the customer bases of Zoho CRM and Smile.io

Comparing the market share of Zoho CRM and Smile.io

Compare Zoho CRM vs Smile.io customers by geography

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