Question 1

What are the different markets in which
        Freshworks and
        Qualtrics compete against each other?

Accepted Answer

Freshworks and
        Qualtrics compete against each other in
        the Customer Experience, 360 Degree Feedback, Contact Center, Customer Satisfaction Ratings, Customer Support Services.

Question 2

How does the market share of
        Freshworks
        and Qualtrics compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Freshworks has a
        3.68%
        market share in comparison to
        Qualtrics’s
        3.24%.
        Since it has a better market share coverage,
        Freshworks holds the
        5th
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        Qualtrics holds the
        6th spot.

Question 3

How many customers are acquired by
        Freshworks and
        Qualtrics in the
        Customer Experience segment?

Accepted Answer

Freshworks has
        34,364 customers and
        Qualtrics has
        30,272 customers in the
        Customer Experience
        segment. Freshworks has
        4092 more customers than
        Qualtrics in this category.

Question 4

What are the countries in which
        Freshworks and
        Qualtrics has more customers?

Accepted Answer

Freshworks has more customers in United States, United Kingdom and India.
Qualtrics has more customers in United States, United Kingdom and Canada.

Freshworks Vs Qualtrics : In-Depth Comparison

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Comparing the customer bases of Freshworks and Qualtrics

Comparing the market share of Freshworks and Qualtrics

Compare Freshworks vs Qualtrics customers by geography

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