Question 1

What are the different markets in which
        Zendesk and
        OpinionLab compete against each other?

Accepted Answer

Zendesk and
        OpinionLab compete against each other in
        the Customer Experience, Contact Center, Instant Messaging And Chat, Interactive Voice Response (IVR), Knowledge Management.

Question 2

How does the market share of
        Zendesk
        and OpinionLab compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Zendesk has a
        17.71%
        market share in comparison to
        OpinionLab’s
        0.10%.
        Since it has a better market share coverage,
        Zendesk holds the
        1st
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        OpinionLab holds the
        57th spot.

Question 3

How many customers are acquired by
        Zendesk and
        OpinionLab in the
        Customer Experience segment?

Accepted Answer

Zendesk has
        164,707 customers and
        OpinionLab has
        969 customers in the
        Customer Experience
        segment. Zendesk has
        163738 more customers than
        OpinionLab in this category.

Question 4

What are the countries in which
        Zendesk and
        OpinionLab has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Australia.
OpinionLab has more customers in United States, United Kingdom and Germany.

Zendesk Vs OpinionLab : In-Depth Comparison

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Comparing the customer bases of Zendesk and OpinionLab

Comparing the market share of Zendesk and OpinionLab

Compare Zendesk vs OpinionLab customers by geography

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