Question 1

What are the different markets in which
        Freshworks and
        OpinionLab compete against each other?

Accepted Answer

Freshworks and
        OpinionLab compete against each other in
        the Customer Experience, Contact Center, Customer Support Services, Knowledge Management, Project Collaboration.

Question 2

How does the market share of
        Freshworks
        and OpinionLab compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Freshworks has a
        3.69%
        market share in comparison to
        OpinionLab’s
        0.10%.
        Since it has a better market share coverage,
        Freshworks holds the
        5th
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        OpinionLab holds the
        57th spot.

Question 3

How many customers are acquired by
        Freshworks and
        OpinionLab in the
        Customer Experience segment?

Accepted Answer

Freshworks has
        34,304 customers and
        OpinionLab has
        969 customers in the
        Customer Experience
        segment. Freshworks has
        33335 more customers than
        OpinionLab in this category.

Question 4

What are the countries in which
        Freshworks and
        OpinionLab has more customers?

Accepted Answer

Freshworks has more customers in United States, United Kingdom and India.
OpinionLab has more customers in United States, United Kingdom and Germany.

Freshworks Vs OpinionLab : In-Depth Comparison

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Comparing the customer bases of Freshworks and OpinionLab

Comparing the market share of Freshworks and OpinionLab

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