Question 1

What are the different markets in which
        Zoho CRM and
        Medallia compete against each other?

Accepted Answer

Zoho CRM and
        Medallia compete against each other in
        the Customer Experience, Contact Management, Customer Engagement, Customer Loyalty, Lead Management.

Question 2

How does the market share of
        Zoho CRM
        and Medallia compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Zoho CRM has a
        2.49%
        market share in comparison to
        Medallia’s
        0.34%.
        Since it has a better market share coverage,
        Zoho CRM holds the
        10th
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        Medallia holds the
        34th spot.

Question 3

How many customers are acquired by
        Zoho CRM and
        Medallia in the
        Customer Experience segment?

Accepted Answer

Zoho CRM has
        31,668 customers and
        Medallia has
        4,342 customers in the
        Customer Experience
        segment. Zoho CRM has
        27326 more customers than
        Medallia in this category.

Question 4

What are the countries in which
        Zoho CRM and
        Medallia has more customers?

Accepted Answer

Zoho CRM has more customers in United States, India and United Kingdom.
Medallia has more customers in United States, United Kingdom and Canada.

Zoho CRM Vs Medallia : In-Depth Comparison

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Comparing the customer bases of Zoho CRM and Medallia

Comparing the market share of Zoho CRM and Medallia

Compare Zoho CRM vs Medallia customers by geography

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