Question 1

What are the different markets in which
        Zendesk and
        Medallia compete against each other?

Accepted Answer

Zendesk and
        Medallia compete against each other in
        the Customer Experience, Contact Center, Customer Loyalty, Instant Messaging And Chat, Interactive Voice Response (IVR).

Question 2

How does the market share of
        Zendesk
        and Medallia compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Zendesk has a
        14.18%
        market share in comparison to
        Medallia’s
        0.29%.
        Since it has a better market share coverage,
        Zendesk holds the
        1st
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        Medallia holds the
        34th spot.

Question 3

How many customers are acquired by
        Zendesk and
        Medallia in the
        Customer Experience segment?

Accepted Answer

Zendesk has
        171,504 customers and
        Medallia has
        3,502 customers in the
        Customer Experience
        segment. Zendesk has
        168002 more customers than
        Medallia in this category.

Question 4

What are the countries in which
        Zendesk and
        Medallia has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Brazil.
Medallia has more customers in United States, United Kingdom and Canada.

Zendesk Vs Medallia : In-Depth Comparison

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Comparing the customer bases of Zendesk and Medallia

Comparing the market share of Zendesk and Medallia

Compare Zendesk vs Medallia customers by geography

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