Question 1

What are the different markets in which
        Pendo and
        LiveAgent compete against each other?

Accepted Answer

Pendo and
        LiveAgent compete against each other in
        the Customer Experience, Contact Center, Customer Engagement, Helpdesk Tools, Instant Messaging And Chat.

Question 2

How does the market share of
        Pendo
        and LiveAgent compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Pendo has a
        1.63%
        market share in comparison to
        LiveAgent’s
        0.82%.
        Since it has a better market share coverage,
        Pendo holds the
        15th
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        LiveAgent holds the
        21st spot.

Question 3

How many customers are acquired by
        Pendo and
        LiveAgent in the
        Customer Experience segment?

Accepted Answer

Pendo has
        15,010 customers and
        LiveAgent has
        7,609 customers in the
        Customer Experience
        segment. Pendo has
        7401 more customers than
        LiveAgent in this category.

Question 4

What are the countries in which
        Pendo and
        LiveAgent has more customers?

Accepted Answer

Pendo has more customers in United States, United Kingdom and Canada.
LiveAgent has more customers in United States, United Kingdom and Australia.

Pendo Vs LiveAgent : In-Depth Comparison

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Comparing the customer bases of Pendo and LiveAgent

Comparing the market share of Pendo and LiveAgent

Compare Pendo vs LiveAgent customers by geography

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