Question 1

What are the different markets in which
        Zendesk and
        Pendo compete against each other?

Accepted Answer

Zendesk and
        Pendo compete against each other in
        the Customer Experience, Contact Center, Customer Engagement, Instant Messaging And Chat, Interactive Voice Response (IVR).

Question 2

How does the market share of
        Zendesk
        and Pendo compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Zendesk has a
        14.18%
        market share in comparison to
        Pendo’s
        2.12%.
        Since it has a better market share coverage,
        Zendesk holds the
        1st
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        Pendo holds the
        10th spot.

Question 3

How many customers are acquired by
        Zendesk and
        Pendo in the
        Customer Experience segment?

Accepted Answer

Zendesk has
        171,504 customers and
        Pendo has
        25,666 customers in the
        Customer Experience
        segment. Zendesk has
        145838 more customers than
        Pendo in this category.

Question 4

What are the countries in which
        Zendesk and
        Pendo has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Brazil.
Pendo has more customers in United States, Canada and United Kingdom.

Zendesk Vs Pendo : In-Depth Comparison

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Comparing the customer bases of Zendesk and Pendo

Comparing the market share of Zendesk and Pendo

Compare Zendesk vs Pendo customers by geography

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