Question 1

What are the different markets in which
        Smile.io and
        Kayako compete against each other?

Accepted Answer

Smile.io and
        Kayako compete against each other in
        the Customer Experience, Customer Loyalty, Helpdesk Tools, Instant Messaging And Chat.

Question 2

How does the market share of
        Smile.io
        and Kayako compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Smile.io has a
        1.08%
        market share in comparison to
        Kayako’s
        0.14%.
        Since it has a better market share coverage,
        Smile.io holds the
        19th
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        Kayako holds the
        45th spot.

Question 3

How many customers are acquired by
        Smile.io and
        Kayako in the
        Customer Experience segment?

Accepted Answer

Smile.io has
        13,741 customers and
        Kayako has
        1,785 customers in the
        Customer Experience
        segment. Smile.io has
        11956 more customers than
        Kayako in this category.

Question 4

What are the countries in which
        Smile.io and
        Kayako has more customers?

Accepted Answer

Smile.io has more customers in United States, United Kingdom and Canada.
Kayako has more customers in United States, United Kingdom and India.

Smile.io Vs Kayako : In-Depth Comparison

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Comparing the customer bases of Smile.io and Kayako

Comparing the market share of Smile.io and Kayako

Compare Smile.io vs Kayako customers by geography

Customer Movements for this month

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