Question 1

What are the different markets in which
        Smartlook and
        ITSM 365 compete against each other?

Accepted Answer

Smartlook and
        ITSM 365 compete against each other in
        the Customer Experience, Heatmaps, Analytics, Communication, Mobile Analytics.

Question 2

How does the market share of
        Smartlook
        and ITSM 365 compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Smartlook has a
        2.75%
        market share in comparison to
        ITSM 365’s
        0.01%.
        Since it has a better market share coverage,
        Smartlook holds the
        8th
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        ITSM 365 holds the
        120th spot.

Question 3

How many customers are acquired by
        Smartlook and
        ITSM 365 in the
        Customer Experience segment?

Accepted Answer

Smartlook has
        33,258 customers and
        ITSM 365 has
        125 customers in the
        Customer Experience
        segment. Smartlook has
        33133 more customers than
        ITSM 365 in this category.

Question 4

What are the countries in which
        Smartlook and
        ITSM 365 has more customers?

Accepted Answer

Smartlook has more customers in Brazil, United States and Czech Republic.
ITSM 365 has more customers in United States, France and United Kingdom.

Smartlook Vs ITSM 365 : In-Depth Comparison

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Comparing the customer bases of Smartlook and ITSM 365

Comparing the market share of Smartlook and ITSM 365

Compare Smartlook vs ITSM 365 customers by geography

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