Question 1

What are the different markets in which
        ClickTale and
        ITSM 365 compete against each other?

Accepted Answer

ClickTale and
        ITSM 365 compete against each other in
        the Customer Experience, Analytics, Communication, Heatmaps, Web Analytics.

Question 2

How does the market share of
        ClickTale
        and ITSM 365 compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        ClickTale has a
        1.15%
        market share in comparison to
        ITSM 365’s
        0.01%.
        Since it has a better market share coverage,
        ClickTale holds the
        18th
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        ITSM 365 holds the
        118th spot.

Question 3

How many customers are acquired by
        ClickTale and
        ITSM 365 in the
        Customer Experience segment?

Accepted Answer

ClickTale has
        15,033 customers and
        ITSM 365 has
        133 customers in the
        Customer Experience
        segment. ClickTale has
        14900 more customers than
        ITSM 365 in this category.

Question 4

What are the countries in which
        ClickTale and
        ITSM 365 has more customers?

Accepted Answer

ClickTale has more customers in United States, United Kingdom and France.
ITSM 365 has more customers in United States, United Kingdom and France.

ClickTale Vs ITSM 365 : In-Depth Comparison

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Comparing the customer bases of ClickTale and ITSM 365

Comparing the market share of ClickTale and ITSM 365

Compare ClickTale vs ITSM 365 customers by geography

Customer Movements for this month

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