Question 1

What are the different markets in which
        Zoho CRM and
        DeskDirector compete against each other?

Accepted Answer

Zoho CRM and
        DeskDirector compete against each other in
        the Customer Experience, Contact Management, Customer Engagement, Lead Management, Personalization Behavioral Targeting.

Question 2

How does the market share of
        Zoho CRM
        and DeskDirector compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Zoho CRM has a
        2.11%
        market share in comparison to
        DeskDirector’s
        0.03%.
        Since it has a better market share coverage,
        Zoho CRM holds the
        12th
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        DeskDirector holds the
        88th spot.

Question 3

How many customers are acquired by
        Zoho CRM and
        DeskDirector in the
        Customer Experience segment?

Accepted Answer

Zoho CRM has
        19,586 customers and
        DeskDirector has
        248 customers in the
        Customer Experience
        segment. Zoho CRM has
        19338 more customers than
        DeskDirector in this category.

Question 4

What are the countries in which
        Zoho CRM and
        DeskDirector has more customers?

Accepted Answer

Zoho CRM has more customers in United States, India and United Kingdom.
DeskDirector has more customers in United States, Australia and United Kingdom.

Zoho CRM Vs DeskDirector : In-Depth Comparison

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Comparing the customer bases of Zoho CRM and DeskDirector

Comparing the market share of Zoho CRM and DeskDirector

Compare Zoho CRM vs DeskDirector customers by geography

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