Question 1

What are the different markets in which
        Zendesk and
        DeskDirector compete against each other?

Accepted Answer

Zendesk and
        DeskDirector compete against each other in
        the Customer Experience, Contact Center, Instant Messaging And Chat, Interactive Voice Response (IVR), Knowledge Management.

Question 2

How does the market share of
        Zendesk
        and DeskDirector compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Zendesk has a
        14.18%
        market share in comparison to
        DeskDirector’s
        0.02%.
        Since it has a better market share coverage,
        Zendesk holds the
        1st
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        DeskDirector holds the
        90th spot.

Question 3

How many customers are acquired by
        Zendesk and
        DeskDirector in the
        Customer Experience segment?

Accepted Answer

Zendesk has
        171,504 customers and
        DeskDirector has
        272 customers in the
        Customer Experience
        segment. Zendesk has
        171232 more customers than
        DeskDirector in this category.

Question 4

What are the countries in which
        Zendesk and
        DeskDirector has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Brazil.
DeskDirector has more customers in United States, Australia and United Kingdom.

Zendesk Vs DeskDirector : In-Depth Comparison

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Comparing the customer bases of Zendesk and DeskDirector

Comparing the market share of Zendesk and DeskDirector

Compare Zendesk vs DeskDirector customers by geography

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