Question 1

What are the different markets in which
        Freshworks and
        DeskDirector compete against each other?

Accepted Answer

Freshworks and
        DeskDirector compete against each other in
        the Customer Experience, Contact Center, Customer Support Services, Knowledge Management, Project Collaboration.

Question 2

How does the market share of
        Freshworks
        and DeskDirector compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Freshworks has a
        3.65%
        market share in comparison to
        DeskDirector’s
        0.03%.
        Since it has a better market share coverage,
        Freshworks holds the
        6th
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        DeskDirector holds the
        89th spot.

Question 3

How many customers are acquired by
        Freshworks and
        DeskDirector in the
        Customer Experience segment?

Accepted Answer

Freshworks has
        33,958 customers and
        DeskDirector has
        244 customers in the
        Customer Experience
        segment. Freshworks has
        33714 more customers than
        DeskDirector in this category.

Question 4

What are the countries in which
        Freshworks and
        DeskDirector has more customers?

Accepted Answer

Freshworks has more customers in United States, United Kingdom and India.
DeskDirector has more customers in United States, United Kingdom and Australia.

Freshworks Vs DeskDirector : In-Depth Comparison

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Comparing the customer bases of Freshworks and DeskDirector

Comparing the market share of Freshworks and DeskDirector

Compare Freshworks vs DeskDirector customers by geography

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