Question 1

What are the different markets in which
        Freshworks and
        Collect.chat compete against each other?

Accepted Answer

Freshworks and
        Collect.chat compete against each other in
        the Customer Experience, Contact Center, Customer Support Services, Data Extraction, Knowledge Management.

Question 2

How does the market share of
        Freshworks
        and Collect.chat compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Freshworks has a
        3.69%
        market share in comparison to
        Collect.chat’s
        0.61%.
        Since it has a better market share coverage,
        Freshworks holds the
        5th
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        Collect.chat holds the
        23rd spot.

Question 3

How many customers are acquired by
        Freshworks and
        Collect.chat in the
        Customer Experience segment?

Accepted Answer

Freshworks has
        34,304 customers and
        Collect.chat has
        5,696 customers in the
        Customer Experience
        segment. Freshworks has
        28608 more customers than
        Collect.chat in this category.

Question 4

What are the countries in which
        Freshworks and
        Collect.chat has more customers?

Accepted Answer

Freshworks has more customers in United States, United Kingdom and India.
Collect.chat has more customers in India, United States and France.

Freshworks Vs Collect.chat : In-Depth Comparison

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Comparing the customer bases of Freshworks and Collect.chat

Comparing the market share of Freshworks and Collect.chat

Compare Freshworks vs Collect.chat customers by geography

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