Question 1

What are the different markets in which
        Freshworks and
        Alida compete against each other?

Accepted Answer

Freshworks and
        Alida compete against each other in
        the Customer Experience, Contact Center, Customer Support Services, Knowledge Management, Project Collaboration.

Question 2

How does the market share of
        Freshworks
        and Alida compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Freshworks has a
        3.69%
        market share in comparison to
        Alida’s
        0.01%.
        Since it has a better market share coverage,
        Freshworks holds the
        5th
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        Alida holds the
        132nd spot.

Question 3

How many customers are acquired by
        Freshworks and
        Alida in the
        Customer Experience segment?

Accepted Answer

Freshworks has
        34,304 customers and
        Alida has
        57 customers in the
        Customer Experience
        segment. Freshworks has
        34247 more customers than
        Alida in this category.

Question 4

What are the countries in which
        Freshworks and
        Alida has more customers?

Accepted Answer

Freshworks has more customers in United States, United Kingdom and India.
Alida has more customers in United States, United Kingdom and Canada.

Freshworks Vs Alida : In-Depth Comparison

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Comparing the customer bases of Freshworks and Alida

Comparing the market share of Freshworks and Alida

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