Customer Experience Management

Gain market share and customer base information about the top Customer Experience Management software. Check out our list of Customer Experience Management Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

54

Technologies Tracked

25341

Companies Tracked

Categories related to Customer Experience Management

Customer Experience
Live Chat
Forms And Surveys
Customer Engagement
Membership Management

Top 5 Customer Experience Management technologies in 2025

Over 25341 companies are using Customer Experience Management tools. Marketo Engage with 34.28% market share (8688 customers), Kentico Xperience with 17.76% market share (4501 customers), Thematic with 14.87% market share (3768 customers).

Technology

Market Share (Est.)

Customers

  • Marketo Engage

    34.28%

    8688

  • Kentico Xperience

    17.76%

    4501

  • Thematic

    14.87%

    3768

  • SAP Hybris Commerce

    7.99%

    2025

  • Userpilot

    6.01%

    1524

  • Others

    19.08%

    4835

  • Customer Experience Management Customers by Employee Size

    The majority of Customer Experience Management category falls in the company size of 20 - 49 employees (4286 companies), 0 - 9 employees (3989 companies), 100 - 249 employees (3734 companies).

    Employee Size

    Customer Experience Management Customers by Geography

    Companies using Customer Experience Management technology software are majorly from the United States with 13921 (64.89%), United Kingdom with 2124 (9.90%), Australia with 1122 (5.23%) customers respectively.

    Customers

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    Customer Experience Management Customers by Industry

    Top industries that use Customer Experience Management for Research (360), Wealth Management (329), Education (320).

    Customers

    Market Share for Top Customer Experience Management Technologies

    Analyze the market share of popular Customer Experience Management technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

    Ranking
    Technology
    Customers
    Market share(Est.)(%)
    1Marketo Engage868834.28
    2Kentico Xperience450117.76
    3Thematic376814.87
    4SAP Hybris Commerce20257.99
    5Userpilot15246.01
    6Greenwich AIM13545.34
    7Calabrio5292.09
    8Concentrix4211.66
    9Experience.com3401.34
    10JRNI2881.14
    11Emplifi2310.91
    12Merkle1820.72
    13CredSpark1790.71
    14Microsoft Customer Experience Management1700.67
    15Vue.ai1510.60
    16Craver1430.56
    17Sitecore Experience Platform1120.44
    18Threekit970.38
    19Lakeside930.37
    20INSTANT Insight730.29
    21SMG - Service Management Group700.28
    22HCL Digital Experience570.22
    23BPA Quality300.12
    24SightMill - NPS Software290.11
    25Lumoa260.10
    26Akamai Ion250.10
    27Genesys CIM Platform220.09
    28VeriPark210.08
    29Smaply190.07
    30Fizz Customer Experience Platform180.07
    31StoryPulse170.07
    32Twintag170.07
    33CallMiner Eureka140.06
    34Neuron7140.06
    35Compuware ClientVantage110.04
    36Multi-rater 360 Feedback System90.04
    37DictaNova80.03
    38AfterSell80.03
    39know'N'act70.03
    40Heeduser70.03
    41SupportLogic60.02
    42Lumavate40.02
    43Keepcon40.02
    44Kademi40.02
    45Video Reviews30.01
    46Review Camp30.01
    47FastSensor30.01
    48CA Customer Experience Manager (CEM)30.01
    49WEVO30.01
    50ListenPort20.01
    51Spectoos20.01
    52Feedback INN20.01
    53CXONCLOUD20.01
    54TADA20.01

    FAQ

    Find answers to the most often asked questions by users.

    Who are the top Customer Experience Management software market leaders?

    Top leaders in the category for Customer Experience Management software are Marketo Engage, Kentico Xperience, Thematic. Here, you can view a full list of Customer Experience Management tools in the market.

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    How many companies use Customer Experience Management software these days?

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    Which company has the most significant market share in the Customer Experience Management software space?

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    What are the top industries that usually use Customer Experience Management softwares?

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    Popular Comparisons

    Marketo Engage vs Kentico Xperience

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