Customer Experience Management

Gain market share and customer base information about the top Customer Experience Management software. Check out our list of Customer Experience Management Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

Technologies

14251

Companies

Movements

Categories related to Customer Experience Management

Top 5 Customer Experience Management technologies in 2023

Over 14,251 companies are using Customer Experience Management tools. Thematic with 23.47% market share (3,344 customers), SAP Hybris Commerce with 21.42% market share (3,053 customers), Kademi with 12.15% market share (1,732 customers),

Thematic

23.47 %

Market Share

3344

Customers
SAP Hybris Commerce

21.42 %

Market Share

3053

Customers
Kademi

12.15 %

Market Share

1732

Customers
Greenwich AIM

7.62 %

Market Share

1086

Customers
Calabrio

4.61 %

Market Share

657

Customers
Others

30.73 %

Market Share

4379

Customers

Customer Experience Management Customers by Employee Size

The majority of Customer Experience Management category falls in the company size of 0 - 9 employees (3,552 companies), 20 - 49 employees (2,880 companies), 10,000+ employees (1,882 companies).

Customer Experience Management Customers by Geography

Companies using Customer Experience Management technology software are majorly from the United States with 8,089 (61.17%), United Kingdom with 1,411 (10.67%), Turkey with 956 (7.23%) customers respectively.

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Customer Experience Management Customers by Industry

Top industries that use Customer Experience Management for Professional Services (4,695), Technology (3,457), Retail and CPG (1,605).

Market Share for Top Customer Experience Management Technologies

Analyze the market share of popular Customer Experience Management technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share
1	Thematic	3344	23.47 (%)
2	SAP Hybris Commerce	3053	21.42 (%)
3	Kademi	1732	12.15 (%)
4	Greenwich AIM	1086	7.62 (%)
5	Calabrio	657	4.61 (%)
6	Merkle	631	4.43 (%)
7	Userpilot	466	3.27 (%)
8	Concentrix	455	3.19 (%)
9	JRNI	364	2.55 (%)
10	Sitecore Experience Platform	335	2.35 (%)
11	Microsoft Customer Experience Management	192	1.35 (%)
12	Emplifi	188	1.32 (%)
13	Vue.ai	164	1.15 (%)
14	Smaply	154	1.08 (%)
15	Marketo Engage	146	1.02 (%)
16	SMG - Service Management Group	132	0.93 (%)
17	Lumoa	119	0.84 (%)
18	CredSpark	119	0.84 (%)
19	HCL Digital Experience	98	0.69 (%)
20	Threekit	96	0.67 (%)
21	Kentico Xperience	92	0.65 (%)
22	FeedbackExpress	90	0.63 (%)
23	Lakeside	88	0.62 (%)
24	Spectoos	72	0.51 (%)
25	Lumavate	56	0.39 (%)
26	Keepcon	39	0.27 (%)
27	Genesys CIM Platform	30	0.21 (%)
28	Akamai Ion	28	0.20 (%)
29	Fizz Customer Experience Platform	24	0.17 (%)
30	TADA	22	0.15 (%)
31	WEVO	22	0.15 (%)
32	CallMiner Eureka	22	0.15 (%)
33	SightMill - NPS Software	18	0.13 (%)
34	Opiniator	17	0.12 (%)
35	DictaNova	11	0.08 (%)
36	StoryPulse	11	0.08 (%)
37	BPA Quality	9	0.06 (%)
38	Multi-rater 360 Feedback System	9	0.06 (%)
39	CA Customer Experience Manager (CEM)	9	0.06 (%)
40	Video Reviews	9	0.06 (%)
41	Compuware ClientVantage	7	0.05 (%)
42	AfterSell	6	0.04 (%)
43	SupportLogic	5	0.04 (%)
44	know'N'act	3	0.02 (%)
45	Feedback INN	3	0.02 (%)
46	Heeduser	3	0.02 (%)
47	CXONCLOUD	3	0.02 (%)
48	ListenPort	2	0.01 (%)
49	ServeSmart	2	0.01 (%)
50	CHI Express	2	0.01 (%)
51	Review Camp	2	0.01 (%)
52	INSTANT Insight	2	0.01 (%)
53	FastSensor	2	0.01 (%)

Technology	Market share
Thematic	23.47 (%)
SAP Hybris Commerce	21.42 (%)
Kademi	12.15 (%)
Greenwich AIM	7.62 (%)
Calabrio	4.61 (%)
Merkle	4.43 (%)
Userpilot	3.27 (%)
Concentrix	3.19 (%)
JRNI	2.55 (%)
Sitecore Experience Platform	2.35 (%)
Microsoft Customer Experience Management	1.35 (%)
Emplifi	1.32 (%)
Vue.ai	1.15 (%)
Smaply	1.08 (%)
Marketo Engage	1.02 (%)
SMG - Service Management Group	0.93 (%)
Lumoa	0.84 (%)
CredSpark	0.84 (%)
HCL Digital Experience	0.69 (%)
Threekit	0.67 (%)
Kentico Xperience	0.65 (%)
FeedbackExpress	0.63 (%)
Lakeside	0.62 (%)
Spectoos	0.51 (%)
Lumavate	0.39 (%)
Keepcon	0.27 (%)
Genesys CIM Platform	0.21 (%)
Akamai Ion	0.20 (%)
Fizz Customer Experience Platform	0.17 (%)
TADA	0.15 (%)
WEVO	0.15 (%)
CallMiner Eureka	0.15 (%)
SightMill - NPS Software	0.13 (%)
Opiniator	0.12 (%)
DictaNova	0.08 (%)
StoryPulse	0.08 (%)
BPA Quality	0.06 (%)
Multi-rater 360 Feedback System	0.06 (%)
CA Customer Experience Manager (CEM)	0.06 (%)
Video Reviews	0.06 (%)
Compuware ClientVantage	0.05 (%)
AfterSell	0.04 (%)
SupportLogic	0.04 (%)
know'N'act	0.02 (%)
Feedback INN	0.02 (%)
Heeduser	0.02 (%)
CXONCLOUD	0.02 (%)
ListenPort	0.01 (%)
ServeSmart	0.01 (%)
CHI Express	0.01 (%)
Review Camp	0.01 (%)
INSTANT Insight	0.01 (%)
FastSensor	0.01 (%)

FAQ

Find answers to the most often asked questions by users.

Who are the top Customer Experience Management software market leaders?

Top leaders in the category for Customer Experience Management software are Thematic, SAP Hybris Commerce, Kademi. Here, you can view a full list of Customer Experience Management tools in the market.

How many companies use Customer Experience Management software these days?

Around the world in 2023, over 15,961 companies are currently using one or more Customer Experience Management software. Out of these, there are 8,089 companies using Customer Experience Management tools that are originally from the United States .

Which company has the most significant market share in the Customer Experience Management software space?

The top few companies that have the most significant market share in the Customer Experience Management space are Thematic with 23.47 % of market share, and SAP Hybris Commerce with 21.42 % of market share and Kademi with 12.15 % of market share . Check for other Customer Experience Management technologies market share here.