Customer Experience Management

Gain market share and customer base information about the top Customer Experience Management software. Check out our list of Customer Experience Management Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

62

Technologies Tracked

37021

Companies Tracked

Categories related to Customer Experience Management

CRM Platforms
Sales Enablement
Sales Management
Customer Experience
Lead Capture

Top 5 Customer Experience Management technologies in 2026

Over 37021 companies are using Customer Experience Management tools. Marketo Engage with 26.43% market share (9786 customers), Thematic with 15.69% market share (5808 customers), SAP Hybris Commerce with 10.96% market share (4057 customers).

Technology

Market Share (Est.)

Customers

  • Marketo Engage

    26.43%

    9786

  • Thematic

    15.69%

    5808

  • SAP Hybris Commerce

    10.96%

    4057

  • Kentico Xperience

    10.34%

    3828

  • Vue.ai

    5.53%

    2048

  • Others

    31.05%

    11494

  • Customer Experience Management Customers by Employee Size

    The majority of Customer Experience Management category falls in the company size of 0 - 9 employees (5911 companies), 100 - 249 employees (5627 companies), 10,000+ employees (5584 companies).

    Employee Size

    Customer Experience Management Customers by Geography

    Companies using Customer Experience Management technology software are majorly from the United States with 17692 (60.44%), United Kingdom with 3204 (10.95%), Canada with 1498 (5.12%) customers respectively.

    Customers

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    Customer Experience Management Customers by Industry

    Top industries that use Customer Experience Management for Digital Transformation (652), Wealth Management (636), Cloud Services (619).

    Customers

    Market Share for Top Customer Experience Management Technologies

    Analyze the market share of popular Customer Experience Management technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

    Ranking
    Technology
    Customers
    Market share(Est.)(%)
    1Marketo Engage978626.43
    2Thematic580815.69
    3SAP Hybris Commerce405710.96
    4Kentico Xperience382810.34
    5Vue.ai20485.53
    6Userpilot15224.11
    7Calabrio14253.85
    8Forsta12273.31
    9Concentrix11843.20
    10Emplifi9792.64
    11Greenwich AIM8882.40
    12Microsoft Customer Experience Management7281.97
    13JRNI3941.06
    14Sitecore Experience Platform3821.03
    15Lakeside3811.03
    16Merkle3350.90
    17HCL Digital Experience3060.83
    18Experience.com2400.65
    19INSTANT Insight1790.48
    20CredSpark1480.40
    21VeriPark1360.37
    22Akamai Ion930.25
    23Smaply790.21
    24Threekit740.20
    25SMG - Service Management Group710.19
    26Craver690.19
    27SupportLogic670.18
    28Verint Voice of the Customer620.17
    29HGEM590.16
    30Genesys CIM Platform500.14
    31Lumoa400.11
    32Keepcon340.09
    33Compuware ClientVantage320.09
    34CallMiner Eureka280.08
    35Heeduser240.06
    36Twintag220.06
    37Kademi210.06
    38CXAI210.06
    39TADA200.05
    40StoryPulse190.05
    41Opiniator160.04
    42Verint Open Platform150.04
    43FeedbackExpress130.04
    44SightMill - NPS Software130.04
    45CA Customer Experience Manager (CEM)130.04
    46WEVO130.04
    47Neuron790.02
    48Multi-rater 360 Feedback System80.02
    49Fizz Customer Experience Platform70.02
    50AfterSell60.02
    51BPA Quality50.01
    52know'N'act50.01
    53Video Reviews50.01
    54Lumavate40.01
    55Review Camp40.01
    56DictaNova30.01
    57Feedback INN30.01
    58CXONCLOUD30.01
    59Evaluat30.01
    60FastSensor30.01
    61ListenPort20.01
    62iTrust Reviews20.01

    FAQ

    Find answers to the most often asked questions by users.

    Who are the top Customer Experience Management software market leaders?

    Top leaders in the category for Customer Experience Management software are Marketo Engage, Thematic, SAP Hybris Commerce. Here, you can view a full list of Customer Experience Management tools in the market.

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    How many companies use Customer Experience Management software these days?

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    Which company has the most significant market share in the Customer Experience Management software space?

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    What are the top industries that usually use Customer Experience Management softwares?

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    Popular Comparisons

    Marketo Engage vs Thematic

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