Customer Experience Management

Gain market share and customer base information about the top Customer Experience Management software. Check out our list of Customer Experience Management Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

61

Technologies Tracked

30993

Companies Tracked

Categories related to Customer Experience Management

CRM Platforms
Sales Enablement
Sales Management
Lead Capture
Customer Experience

Top 5 Customer Experience Management technologies in 2026

Over 30993 companies are using Customer Experience Management tools. Marketo Engage with 31.89% market share (9884 customers), Thematic with 18.26% market share (5658 customers), Kentico Xperience with 10.24% market share (3173 customers).

Technology

Market Share (Est.)

Customers

  • Marketo Engage

    31.89%

    9884

  • Thematic

    18.26%

    5658

  • Kentico Xperience

    10.24%

    3173

  • SAP Hybris Commerce

    8.43%

    2614

  • Userpilot

    4.74%

    1469

  • Others

    26.44%

    8195

  • Customer Experience Management Customers by Employee Size

    The majority of Customer Experience Management category falls in the company size of 0 - 9 employees (5590 companies), 100 - 249 employees (4716 companies), 20 - 49 employees (4477 companies).

    Employee Size

    Customer Experience Management Customers by Geography

    Companies using Customer Experience Management technology software are majorly from the United States with 15150 (61.28%), United Kingdom with 2733 (11.05%), Canada with 1320 (5.34%) customers respectively.

    Customers

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    Customer Experience Management Customers by Industry

    Top industries that use Customer Experience Management for Wealth Management (534), Insurance (484), Research (484).

    Customers

    Market Share for Top Customer Experience Management Technologies

    Analyze the market share of popular Customer Experience Management technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

    Ranking
    Technology
    Customers
    Market share(Est.)(%)
    1Marketo Engage988431.89
    2Thematic565818.26
    3Kentico Xperience317310.24
    4SAP Hybris Commerce26148.43
    5Userpilot14694.74
    6Forsta11373.67
    7Vue.ai10953.53
    8Greenwich AIM9323.01
    9Calabrio8772.83
    10Concentrix6392.06
    11Emplifi5631.82
    12JRNI3801.23
    13Sitecore Experience Platform2620.85
    14Microsoft Customer Experience Management2570.83
    15Merkle2360.76
    16Lakeside2290.74
    17Experience.com2140.69
    18HCL Digital Experience1850.60
    19CredSpark1490.48
    20VeriPark1190.38
    21INSTANT Insight820.26
    22SMG - Service Management Group720.23
    23Craver710.23
    24Threekit700.23
    25Smaply620.20
    26Akamai Ion620.20
    27SupportLogic470.15
    28HGEM470.15
    29Verint Voice of the Customer370.12
    30Lumoa340.11
    31Keepcon300.10
    32Genesys CIM Platform250.08
    33Heeduser240.08
    34Kademi210.07
    35Twintag210.07
    36StoryPulse200.06
    37Compuware ClientVantage170.05
    38TADA150.05
    39Verint Open Platform150.05
    40Opiniator140.05
    41SightMill - NPS Software130.04
    42CallMiner Eureka130.04
    43FeedbackExpress110.04
    44Neuron7100.03
    45CXAI100.03
    46Fizz Customer Experience Platform90.03
    47Multi-rater 360 Feedback System90.03
    48CA Customer Experience Manager (CEM)70.02
    49WEVO70.02
    50Video Reviews60.02
    51AfterSell60.02
    52BPA Quality50.02
    53know'N'act50.02
    54DictaNova40.01
    55Review Camp40.01
    56Feedback INN30.01
    57CXONCLOUD30.01
    58Evaluat30.01
    59FastSensor30.01
    60ListenPort20.01
    61iTrust Reviews20.01

    FAQ

    Find answers to the most often asked questions by users.

    Who are the top Customer Experience Management software market leaders?

    Top leaders in the category for Customer Experience Management software are Marketo Engage, Thematic, Kentico Xperience. Here, you can view a full list of Customer Experience Management tools in the market.

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    How many companies use Customer Experience Management software these days?

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    Which company has the most significant market share in the Customer Experience Management software space?

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    What are the top industries that usually use Customer Experience Management softwares?

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    Popular Comparisons

    Marketo Engage vs Thematic

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