Customer Experience Management

Gain market share and customer base information about the top Customer Experience Management software. Check out our list of Customer Experience Management Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

57

Technologies Tracked

29186

Companies Tracked

Categories related to Customer Experience Management

CRM Platforms
Sales Enablement
Sales Management
Live Chat
Lead Capture

Top 5 Customer Experience Management technologies in 2026

Over 29186 companies are using Customer Experience Management tools. Marketo Engage with 33.35% market share (9733 customers), Thematic with 16.24% market share (4741 customers), Kentico Xperience with 10.70% market share (3123 customers).

Technology

Market Share (Est.)

Customers

  • Marketo Engage

    33.35%

    9733

  • Thematic

    16.24%

    4741

  • Kentico Xperience

    10.70%

    3123

  • SAP Hybris Commerce

    8.97%

    2619

  • Forsta

    4.88%

    1423

  • Others

    25.86%

    7547

  • Customer Experience Management Customers by Employee Size

    The majority of Customer Experience Management category falls in the company size of 0 - 9 employees (5018 companies), 100 - 249 employees (4494 companies), 20 - 49 employees (4134 companies).

    Employee Size

    Customer Experience Management Customers by Geography

    Companies using Customer Experience Management technology software are majorly from the United States with 13923 (61.02%), United Kingdom with 2508 (10.99%), Canada with 1208 (5.29%) customers respectively.

    Customers

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    Customer Experience Management Customers by Industry

    Top industries that use Customer Experience Management for Wealth Management (516), Research (441), Insurance (440).

    Customers

    Market Share for Top Customer Experience Management Technologies

    Analyze the market share of popular Customer Experience Management technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

    Ranking
    Technology
    Customers
    Market share(Est.)(%)
    1Marketo Engage973333.35
    2Thematic474116.24
    3Kentico Xperience312310.70
    4SAP Hybris Commerce26198.97
    5Forsta14234.88
    6Userpilot11934.09
    7Greenwich AIM9783.35
    8Calabrio8242.82
    9Concentrix6222.13
    10Vue.ai5741.97
    11Emplifi5651.94
    12JRNI3771.29
    13Sitecore Experience Platform2931.00
    14Microsoft Customer Experience Management2800.96
    15Lakeside2170.74
    16Experience.com2010.69
    17Craver1890.65
    18CredSpark1460.50
    19HCL Digital Experience1460.50
    20Merkle1270.44
    21VeriPark1110.38
    22Threekit930.32
    23SMG - Service Management Group910.31
    24INSTANT Insight770.26
    25Akamai Ion620.21
    26Smaply430.15
    27Verint Voice of the Customer400.14
    28Lumoa350.12
    29Genesys CIM Platform240.08
    30StoryPulse210.07
    31Twintag200.07
    32SupportLogic190.07
    33Compuware ClientVantage160.05
    34Verint Open Platform160.05
    35SightMill - NPS Software140.05
    36CallMiner Eureka130.04
    37Kademi110.04
    38Multi-rater 360 Feedback System100.03
    39Heeduser90.03
    40Fizz Customer Experience Platform80.03
    41Neuron780.03
    42CXAI80.03
    43BPA Quality70.02
    44Keepcon70.02
    45CA Customer Experience Manager (CEM)70.02
    46DictaNova60.02
    47know'N'act60.02
    48Video Reviews60.02
    49WEVO60.02
    50AfterSell50.02
    51CXONCLOUD30.01
    52Review Camp30.01
    53Feedback INN20.01
    54Evaluat20.01
    55FastSensor20.01
    56Opiniator20.01
    57TADA20.01

    FAQ

    Find answers to the most often asked questions by users.

    Who are the top Customer Experience Management software market leaders?

    Top leaders in the category for Customer Experience Management software are Marketo Engage, Thematic, Kentico Xperience. Here, you can view a full list of Customer Experience Management tools in the market.

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    How many companies use Customer Experience Management software these days?

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    Which company has the most significant market share in the Customer Experience Management software space?

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    What are the top industries that usually use Customer Experience Management softwares?

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    Popular Comparisons

    Marketo Engage vs Thematic

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