Customer Experience Management

Gain market share and customer base information about the top Customer Experience Management software. Check out our list of Customer Experience Management Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

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Technologies
14251
Companies
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Movements
Categories related to Customer Experience Management

Top 5 Customer Experience Management technologies in 2023

Over 14,251 companies are using Customer Experience Management tools. Thematic with 23.47% market share (3,344 customers), SAP Hybris Commerce with 21.42% market share (3,053 customers), Kademi with 12.15% market share (1,732 customers),

Customer Experience Management Customers by Employee Size

The majority of Customer Experience Management category falls in the company size of 0 - 9 employees (3,552 companies), 20 - 49 employees (2,880 companies), 10,000+ employees (1,882 companies).

Customer Experience Management Customers by Geography

Companies using Customer Experience Management technology software are majorly from the United States with 8,089 (61.17%), United Kingdom with 1,411 (10.67%), Turkey with 956 (7.23%) customers respectively.

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Customer Experience Management Customers by Industry

Top industries that use Customer Experience Management for Professional Services (4,695), Technology (3,457), Retail and CPG (1,605).

Market Share for Top Customer Experience Management Technologies

Analyze the market share of popular Customer Experience Management technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking Technology Customers Market share
1 Thematic 3344 23.47 (%)
2 SAP Hybris Commerce 3053 21.42 (%)
3 Kademi 1732 12.15 (%)
4 Greenwich AIM 1086 7.62 (%)
5 Calabrio 657 4.61 (%)
6 Merkle 631 4.43 (%)
7 Userpilot 466 3.27 (%)
8 Concentrix 455 3.19 (%)
9 JRNI 364 2.55 (%)
10 Sitecore Experience Platform 335 2.35 (%)
11 Microsoft Customer Experience Management 192 1.35 (%)
12 Emplifi 188 1.32 (%)
13 Vue.ai 164 1.15 (%)
14 Smaply 154 1.08 (%)
15 Marketo Engage 146 1.02 (%)
16 SMG - Service Management Group 132 0.93 (%)
17 Lumoa 119 0.84 (%)
18 CredSpark 119 0.84 (%)
19 HCL Digital Experience 98 0.69 (%)
20 Threekit 96 0.67 (%)
21 Kentico Xperience 92 0.65 (%)
22 FeedbackExpress 90 0.63 (%)
23 Lakeside 88 0.62 (%)
24 Spectoos 72 0.51 (%)
25 Lumavate 56 0.39 (%)
26 Keepcon 39 0.27 (%)
27 Genesys CIM Platform 30 0.21 (%)
28 Akamai Ion 28 0.20 (%)
29 Fizz Customer Experience Platform 24 0.17 (%)
30 TADA 22 0.15 (%)
31 WEVO 22 0.15 (%)
32 CallMiner Eureka 22 0.15 (%)
33 SightMill - NPS Software 18 0.13 (%)
34 Opiniator 17 0.12 (%)
35 DictaNova 11 0.08 (%)
36 StoryPulse 11 0.08 (%)
37 BPA Quality 9 0.06 (%)
38 Multi-rater 360 Feedback System 9 0.06 (%)
39 CA Customer Experience Manager (CEM) 9 0.06 (%)
40 Video Reviews 9 0.06 (%)
41 Compuware ClientVantage 7 0.05 (%)
42 AfterSell 6 0.04 (%)
43 SupportLogic 5 0.04 (%)
44 know'N'act 3 0.02 (%)
45 Feedback INN 3 0.02 (%)
46 Heeduser 3 0.02 (%)
47 CXONCLOUD 3 0.02 (%)
48 ListenPort 2 0.01 (%)
49 ServeSmart 2 0.01 (%)
50 CHI Express 2 0.01 (%)
51 Review Camp 2 0.01 (%)
52 INSTANT Insight 2 0.01 (%)
53 FastSensor 2 0.01 (%)
Technology Market share
Thematic 23.47 (%)
SAP Hybris Commerce 21.42 (%)
Kademi 12.15 (%)
Greenwich AIM 7.62 (%)
Calabrio 4.61 (%)
Merkle 4.43 (%)
Userpilot 3.27 (%)
Concentrix 3.19 (%)
JRNI 2.55 (%)
Sitecore Experience Platform 2.35 (%)
Microsoft Customer Experience Management 1.35 (%)
Emplifi 1.32 (%)
Vue.ai 1.15 (%)
Smaply 1.08 (%)
Marketo Engage 1.02 (%)
SMG - Service Management Group 0.93 (%)
Lumoa 0.84 (%)
CredSpark 0.84 (%)
HCL Digital Experience 0.69 (%)
Threekit 0.67 (%)
Kentico Xperience 0.65 (%)
FeedbackExpress 0.63 (%)
Lakeside 0.62 (%)
Spectoos 0.51 (%)
Lumavate 0.39 (%)
Keepcon 0.27 (%)
Genesys CIM Platform 0.21 (%)
Akamai Ion 0.20 (%)
Fizz Customer Experience Platform 0.17 (%)
TADA 0.15 (%)
WEVO 0.15 (%)
CallMiner Eureka 0.15 (%)
SightMill - NPS Software 0.13 (%)
Opiniator 0.12 (%)
DictaNova 0.08 (%)
StoryPulse 0.08 (%)
BPA Quality 0.06 (%)
Multi-rater 360 Feedback System 0.06 (%)
CA Customer Experience Manager (CEM) 0.06 (%)
Video Reviews 0.06 (%)
Compuware ClientVantage 0.05 (%)
AfterSell 0.04 (%)
SupportLogic 0.04 (%)
know'N'act 0.02 (%)
Feedback INN 0.02 (%)
Heeduser 0.02 (%)
CXONCLOUD 0.02 (%)
ListenPort 0.01 (%)
ServeSmart 0.01 (%)
CHI Express 0.01 (%)
Review Camp 0.01 (%)
INSTANT Insight 0.01 (%)
FastSensor 0.01 (%)

FAQ

Find answers to the most often asked questions by users.

Who are the top Customer Experience Management software market leaders?

Top leaders in the category for Customer Experience Management software are Thematic, SAP Hybris Commerce, Kademi. Here, you can view a full list of Customer Experience Management tools in the market.

How many companies use Customer Experience Management software these days?

Around the world in 2023, over 15,961 companies are currently using one or more Customer Experience Management software. Out of these, there are 8,089 companies using Customer Experience Management tools that are originally from the United States .

Which company has the most significant market share in the Customer Experience Management software space?

The top few companies that have the most significant market share in the Customer Experience Management space are Thematic with 23.47 % of market share, and SAP Hybris Commerce with 21.42 % of market share and Kademi with 12.15 % of market share . Check for other Customer Experience Management technologies market share here.

What are the top industries that usually use Customer Experience Management softwares?

The top industries that use Customer Experience Management software are Professional Services (4,695) , Technology (3,457) , Retail and CPG (1,605) .

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