Customer Experience Management

Gain market share and customer base information about the top Customer Experience Management software. Check out our list of Customer Experience Management Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

57

Technologies Tracked

30492

Companies Tracked

Categories related to Customer Experience Management

CRM Platforms
Sales Enablement
Sales Management
Lead Capture
Customer Experience

Top 5 Customer Experience Management technologies in 2026

Over 30492 companies are using Customer Experience Management tools. Marketo Engage with 30.23% market share (9218 customers), Thematic with 17.12% market share (5221 customers), Kentico Xperience with 10.12% market share (3085 customers).

Technology

Market Share (Est.)

Customers

  • Marketo Engage

    30.23%

    9218

  • Thematic

    17.12%

    5221

  • Kentico Xperience

    10.12%

    3085

  • SAP Hybris Commerce

    8.69%

    2650

  • Vue.ai

    6.01%

    1834

  • Others

    27.82%

    8484

  • Customer Experience Management Customers by Employee Size

    The majority of Customer Experience Management category falls in the company size of 0 - 9 employees (5166 companies), 100 - 249 employees (4763 companies), 20 - 49 employees (4420 companies).

    Employee Size

    Customer Experience Management Customers by Geography

    Companies using Customer Experience Management technology software are majorly from the United States with 14813 (60.70%), United Kingdom with 2705 (11.08%), Canada with 1344 (5.51%) customers respectively.

    Customers

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    Customer Experience Management Customers by Industry

    Top industries that use Customer Experience Management for Wealth Management (550), Insurance (479), Research (461).

    Customers

    Market Share for Top Customer Experience Management Technologies

    Analyze the market share of popular Customer Experience Management technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

    Ranking
    Technology
    Customers
    Market share(Est.)(%)
    1Marketo Engage921830.23
    2Thematic522117.12
    3Kentico Xperience308510.12
    4SAP Hybris Commerce26508.69
    5Vue.ai18346.01
    6Forsta14254.67
    7Userpilot12173.99
    8Greenwich AIM9333.06
    9Calabrio8562.81
    10Concentrix6262.05
    11Emplifi5701.87
    12JRNI3741.23
    13Sitecore Experience Platform2900.95
    14Microsoft Customer Experience Management2710.89
    15HCL Digital Experience2450.80
    16Lakeside2310.76
    17Experience.com2040.67
    18CredSpark1410.46
    19Merkle1360.45
    20VeriPark1110.36
    21Threekit910.30
    22SMG - Service Management Group860.28
    23INSTANT Insight800.26
    24Akamai Ion650.21
    25Smaply600.20
    26Craver600.20
    27SupportLogic410.13
    28Verint Voice of the Customer410.13
    29Lumoa350.11
    30Keepcon280.09
    31Genesys CIM Platform250.08
    32Twintag210.07
    33StoryPulse200.07
    34Kademi180.06
    35Compuware ClientVantage170.06
    36Verint Open Platform170.06
    37SightMill - NPS Software140.05
    38TADA140.05
    39CallMiner Eureka130.04
    40Heeduser110.04
    41Multi-rater 360 Feedback System100.03
    42CXAI100.03
    43Fizz Customer Experience Platform90.03
    44Neuron780.03
    45BPA Quality70.02
    46Video Reviews70.02
    47CA Customer Experience Manager (CEM)70.02
    48DictaNova60.02
    49know'N'act60.02
    50WEVO60.02
    51AfterSell50.02
    52Opiniator50.02
    53Review Camp30.01
    54ServeSmart20.01
    55CXONCLOUD20.01
    56Evaluat20.01
    57FastSensor20.01

    FAQ

    Find answers to the most often asked questions by users.

    Who are the top Customer Experience Management software market leaders?

    Top leaders in the category for Customer Experience Management software are Marketo Engage, Thematic, Kentico Xperience. Here, you can view a full list of Customer Experience Management tools in the market.

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    How many companies use Customer Experience Management software these days?

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    Which company has the most significant market share in the Customer Experience Management software space?

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    What are the top industries that usually use Customer Experience Management softwares?

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    Popular Comparisons

    Marketo Engage vs Thematic

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