Customer Experience Management

Gain market share and customer base information about the top Customer Experience Management software. Check out our list of Customer Experience Management Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

50

Technologies Tracked

19460

Companies Tracked

Categories related to Customer Experience Management

Live Chat
Customer Experience
Forms And Surveys
Membership Management
Contact Center

Top 5 Customer Experience Management technologies in 2024

Over 19460 companies are using Customer Experience Management tools. Kentico Xperience with 30.26% market share (5889 customers), Thematic with 23.26% market share (4527 customers), SAP Hybris Commerce with 13.41% market share (2609 customers).

Technology

Market Share (Est.)

Customers

  • Kentico Xperience

    30.26%

    5889

  • Thematic

    23.26%

    4527

  • SAP Hybris Commerce

    13.41%

    2609

  • Userpilot

    7.71%

    1500

  • Greenwich AIM

    6.29%

    1225

  • Others

    19.06%

    3710

  • Customer Experience Management Customers by Employee Size

    The majority of Customer Experience Management category falls in the company size of 0 - 9 employees (3621 companies), 20 - 49 employees (3181 companies), 100 - 249 employees (2472 companies).

    Employee Size

    Customer Experience Management Customers by Geography

    Companies using Customer Experience Management technology software are majorly from the United States with 10137 (61.41%), United Kingdom with 1826 (11.06%), Australia with 932 (5.65%) customers respectively.

    Customers

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    Customer Experience Management Customers by Industry

    Top industries that use Customer Experience Management for Consulting (323), Wealth Management (309), Research (291).

    Customers

    Market Share for Top Customer Experience Management Technologies

    Analyze the market share of popular Customer Experience Management technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

    Ranking
    Technology
    Customers
    Market share(Est.)(%)
    1Kentico Xperience588930.26
    2Thematic452723.26
    3SAP Hybris Commerce260913.41
    4Userpilot15007.71
    5Greenwich AIM12256.29
    6Calabrio6043.10
    7Concentrix4802.47
    8JRNI3261.68
    9Experience.com3251.67
    10Microsoft Customer Experience Management2321.19
    11Emplifi2301.18
    12Marketo Engage2201.13
    13CredSpark1850.95
    14Vue.ai1530.79
    15Sitecore Experience Platform1300.67
    16Lakeside1190.61
    17Merkle1120.58
    18SMG - Service Management Group1100.57
    19HCL Digital Experience720.37
    20Threekit670.34
    21SightMill - NPS Software570.29
    22Akamai Ion300.15
    23Genesys CIM Platform250.13
    24VeriPark220.11
    25Smaply210.11
    26BPA Quality210.11
    27Fizz Customer Experience Platform210.11
    28WEVO180.09
    29StoryPulse140.07
    30CallMiner Eureka130.07
    31know'N'act110.06
    32DictaNova100.05
    33Compuware ClientVantage100.05
    34Multi-rater 360 Feedback System90.05
    35SupportLogic90.05
    36AfterSell80.04
    37Heeduser70.04
    38Kademi50.03
    39Lumavate40.02
    40CA Customer Experience Manager (CEM)40.02
    41CHI Express30.02
    42Feedback INN30.02
    43Review Camp30.02
    44INSTANT Insight30.02
    45FastSensor30.02
    46Keepcon30.02
    47ListenPort20.01
    48FeedbackExpress20.01
    49TADA20.01
    50Twintag20.01

    FAQ

    Find answers to the most often asked questions by users.

    Who are the top Customer Experience Management software market leaders?

    Top leaders in the category for Customer Experience Management software are Kentico Xperience, Thematic, SAP Hybris Commerce. Here, you can view a full list of Customer Experience Management tools in the market.

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    How many companies use Customer Experience Management software these days?

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    Which company has the most significant market share in the Customer Experience Management software space?

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    What are the top industries that usually use Customer Experience Management softwares?

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    Popular Comparisons

    Kentico Xperience vs Thematic

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