Question 1

What are the different markets in which
        NICE inContact and
        Zent.io compete against each other?

Accepted Answer

NICE inContact and
        Zent.io compete against each other in
        the Contact Center, Call Recording, Cloud Contact Center Software, Communication, Help Desk And Ticketing.

Question 2

How does the market share of
        NICE inContact
        and Zent.io compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        NICE inContact has a
        0.27%
        market share in comparison to
        Zent.io’s
        0.00%.
        Since it has a better market share coverage,
        NICE inContact holds the
        13th
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Zent.io holds the
        91st spot.

Question 3

How many customers are acquired by
        NICE inContact and
        Zent.io in the
        Contact Center segment?

Accepted Answer

NICE inContact has
        3,446 customers and
        Zent.io has
        23 customers in the
        Contact Center
        segment. NICE inContact has
        3423 more customers than
        Zent.io in this category.

Question 4

What are the countries in which
        NICE inContact and
        Zent.io has more customers?

Accepted Answer

NICE inContact has more customers in United States, United Kingdom and Canada.
Zent.io has more customers in Spain, United States and India.

NICE inContact Vs Zent.io : In-Depth Comparison

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Comparing the customer bases of NICE inContact and Zent.io

Comparing the market share of NICE inContact and Zent.io

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