Question 1

What are the different markets in which
        PICS and
        Oracle Service Cloud compete against each other?

Accepted Answer

PICS and
        Oracle Service Cloud compete against each other in
        the Contact Center, Applications Suite, Communication, Customer Experience, Sales Force Automation.

Question 2

How does the market share of
        PICS
        and Oracle Service Cloud compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        PICS has a
        0.22%
        market share in comparison to
        Oracle Service Cloud’s
        0.05%.
        Since it has a better market share coverage,
        PICS holds the
        14th
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Oracle Service Cloud holds the
        27th spot.

Question 3

How many customers are acquired by
        PICS and
        Oracle Service Cloud in the
        Contact Center segment?

Accepted Answer

PICS has
        4,836 customers and
        Oracle Service Cloud has
        1,125 customers in the
        Contact Center
        segment. PICS has
        3711 more customers than
        Oracle Service Cloud in this category.

Question 4

What are the countries in which
        PICS and
        Oracle Service Cloud has more customers?

Accepted Answer

PICS has more customers in South Africa, United States and United Kingdom.
Oracle Service Cloud has more customers in United States, United Kingdom and Brazil.

PICS Vs Oracle Service Cloud : In-Depth Comparison

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Comparing the customer bases of PICS and Oracle Service Cloud

Comparing the market share of PICS and Oracle Service Cloud

Compare PICS vs Oracle Service Cloud customers by geography

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