Question 1

What are the different markets in which
        Genesys PureCloud and
        LiveOps compete against each other?

Accepted Answer

Genesys PureCloud and
        LiveOps compete against each other in
        the Contact Center, Interactive Voice Response (IVR), Auto Dialer, Communication, Customer Engagement.

Question 2

How does the market share of
        Genesys PureCloud
        and LiveOps compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Genesys PureCloud has a
        0.24%
        market share in comparison to
        LiveOps’s
        0.00%.
        Since it has a better market share coverage,
        Genesys PureCloud holds the
        16th
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        LiveOps holds the
        129th spot.

Question 3

How many customers are acquired by
        Genesys PureCloud and
        LiveOps in the
        Contact Center segment?

Accepted Answer

Genesys PureCloud has
        3,060 customers and
        LiveOps has
        3 customers in the
        Contact Center
        segment. Genesys PureCloud has
        3057 more customers than
        LiveOps in this category.

Question 4

What are the countries in which
        Genesys PureCloud and
        LiveOps has more customers?

Accepted Answer

Genesys PureCloud has more customers in United States, Australia and United Kingdom.
LiveOps has more customers in and United States.

Genesys PureCloud Vs LiveOps : In-Depth Comparison

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Comparing the customer bases of Genesys PureCloud and LiveOps

Comparing the market share of Genesys PureCloud and LiveOps

Compare Genesys PureCloud vs LiveOps customers by geography

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