Question 1

What are the different markets in which
        LiveAgent and
        NICE inContact compete against each other?

Accepted Answer

LiveAgent and
        NICE inContact compete against each other in
        the Contact Center, Call Recording, Cloud Contact Center Software, Communication, Customer Experience.

Question 2

How does the market share of
        LiveAgent
        and NICE inContact compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        LiveAgent has a
        0.42%
        market share in comparison to
        NICE inContact’s
        0.19%.
        Since it has a better market share coverage,
        LiveAgent holds the
        8th
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        NICE inContact holds the
        14th spot.

Question 3

How many customers are acquired by
        LiveAgent and
        NICE inContact in the
        Contact Center segment?

Accepted Answer

LiveAgent has
        6,663 customers and
        NICE inContact has
        2,926 customers in the
        Contact Center
        segment. LiveAgent has
        3737 more customers than
        NICE inContact in this category.

Question 4

What are the countries in which
        LiveAgent and
        NICE inContact has more customers?

Accepted Answer

LiveAgent has more customers in United States, United Kingdom and Canada.
NICE inContact has more customers in United States, Canada and United Kingdom.

LiveAgent Vs NICE inContact : In-Depth Comparison

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Comparing the customer bases of LiveAgent and NICE inContact

Comparing the market share of LiveAgent and NICE inContact

Compare LiveAgent vs NICE inContact customers by geography

Customer Movements for this month

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