Question 1

What are the different markets in which
        Genesys and
        Genesys PureConnect compete against each other?

Accepted Answer

Genesys and
        Genesys PureConnect compete against each other in
        the Contact Center, Communication, Customer Experience, Interactive Voice Response (IVR).

Question 2

How does the market share of
        Genesys
        and Genesys PureConnect compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Genesys has a
        0.44%
        market share in comparison to
        Genesys PureConnect’s
        0.02%.
        Since it has a better market share coverage,
        Genesys holds the
        9th
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Genesys PureConnect holds the
        44th spot.

Question 3

How many customers are acquired by
        Genesys and
        Genesys PureConnect in the
        Contact Center segment?

Accepted Answer

Genesys has
        5,563 customers and
        Genesys PureConnect has
        268 customers in the
        Contact Center
        segment. Genesys has
        5295 more customers than
        Genesys PureConnect in this category.

Question 4

What are the countries in which
        Genesys and
        Genesys PureConnect has more customers?

Accepted Answer

Genesys has more customers in United States, Australia and United Kingdom.
Genesys PureConnect has more customers in United States, Canada and Netherlands.

Genesys Vs Genesys PureConnect : In-Depth Comparison

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Comparing the customer bases of Genesys and Genesys PureConnect

Comparing the market share of Genesys and Genesys PureConnect

Compare Genesys vs Genesys PureConnect customers by geography

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