Question 1

What are the different markets in which
        Freshworks and
        Talkdesk compete against each other?

Accepted Answer

Freshworks and
        Talkdesk compete against each other in
        the Contact Center, Call Recording, Communication, Customer Experience, Customer Support Services.

Question 2

How does the market share of
        Freshworks
        and Talkdesk compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Freshworks has a
        2.12%
        market share in comparison to
        Talkdesk’s
        0.08%.
        Since it has a better market share coverage,
        Freshworks holds the
        3rd
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Talkdesk holds the
        21st spot.

Question 3

How many customers are acquired by
        Freshworks and
        Talkdesk in the
        Contact Center segment?

Accepted Answer

Freshworks has
        33,477 customers and
        Talkdesk has
        1,274 customers in the
        Contact Center
        segment. Freshworks has
        32203 more customers than
        Talkdesk in this category.

Question 4

What are the countries in which
        Freshworks and
        Talkdesk has more customers?

Accepted Answer

Freshworks has more customers in United States, United Kingdom and India.
Talkdesk has more customers in United States, Canada and United Kingdom.

Freshworks Vs Talkdesk : In-Depth Comparison

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Comparing the customer bases of Freshworks and Talkdesk

Comparing the market share of Freshworks and Talkdesk

Compare Freshworks vs Talkdesk customers by geography

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