Question 1

What are the different markets in which
        Freshworks and
        Cisco Finesse compete against each other?

Accepted Answer

Freshworks and
        Cisco Finesse compete against each other in
        the Contact Center, Customer Experience, Customer Support Services, Knowledge Management, Project Collaboration.

Question 2

How does the market share of
        Freshworks
        and Cisco Finesse compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Freshworks has a
        2.66%
        market share in comparison to
        Cisco Finesse’s
        0.07%.
        Since it has a better market share coverage,
        Freshworks holds the
        3rd
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Cisco Finesse holds the
        26th spot.

Question 3

How many customers are acquired by
        Freshworks and
        Cisco Finesse in the
        Contact Center segment?

Accepted Answer

Freshworks has
        33,684 customers and
        Cisco Finesse has
        856 customers in the
        Contact Center
        segment. Freshworks has
        32828 more customers than
        Cisco Finesse in this category.

Question 4

What are the countries in which
        Freshworks and
        Cisco Finesse has more customers?

Accepted Answer

Freshworks has more customers in United States, United Kingdom and India.
Cisco Finesse has more customers in United States, Canada and United Kingdom.

Freshworks Vs Cisco Finesse : In-Depth Comparison

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Comparing the customer bases of Freshworks and Cisco Finesse

Comparing the market share of Freshworks and Cisco Finesse

Compare Freshworks vs Cisco Finesse customers by geography

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