Question 1

What are the different markets in which
        Genesys and
        CallSquad compete against each other?

Accepted Answer

Genesys and
        CallSquad compete against each other in
        the Contact Center, Auto Dialer, Communication, Customer Experience, Interactive Voice Response (IVR).

Question 2

How does the market share of
        Genesys
        and CallSquad compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Genesys has a
        0.44%
        market share in comparison to
        CallSquad’s
        0.00%.
        Since it has a better market share coverage,
        Genesys holds the
        9th
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        CallSquad holds the
        140th spot.

Question 3

How many customers are acquired by
        Genesys and
        CallSquad in the
        Contact Center segment?

Accepted Answer

Genesys has
        5,549 customers and
        CallSquad has
        2 customers in the
        Contact Center
        segment. Genesys has
        5547 more customers than
        CallSquad in this category.

Question 4

What are the countries in which
        Genesys and
        CallSquad has more customers?

Accepted Answer

Genesys has more customers in United States, Australia and United Kingdom.
CallSquad has more customers in United Kingdom and India.

Genesys Vs CallSquad : In-Depth Comparison

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Comparing the customer bases of Genesys and CallSquad

Comparing the market share of Genesys and CallSquad

Compare Genesys vs CallSquad customers by geography

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