Question 1

What are the different markets in which
        Genesys PureCloud and
        Aircall compete against each other?

Accepted Answer

Genesys PureCloud and
        Aircall compete against each other in
        the Contact Center, VoIP And SIP, Auto Dialer, Communication, Customer Engagement.

Question 2

How does the market share of
        Genesys PureCloud
        and Aircall compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Genesys PureCloud has a
        0.18%
        market share in comparison to
        Aircall’s
        0.17%.
        Since it has a better market share coverage,
        Genesys PureCloud holds the
        15th
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Aircall holds the
        17th spot.

Question 3

How many customers are acquired by
        Genesys PureCloud and
        Aircall in the
        Contact Center segment?

Accepted Answer

Genesys PureCloud has
        2,842 customers and
        Aircall has
        2,689 customers in the
        Contact Center
        segment. Genesys PureCloud has
        153 more customers than
        Aircall in this category.

Question 4

What are the countries in which
        Genesys PureCloud and
        Aircall has more customers?

Accepted Answer

Genesys PureCloud has more customers in United States, United Kingdom and Australia.
Aircall has more customers in United States, France and Germany.

Genesys PureCloud Vs Aircall : In-Depth Comparison

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Comparing the customer bases of Genesys PureCloud and Aircall

Comparing the market share of Genesys PureCloud and Aircall

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