Question 1

What are the different markets in which
        Amazon Connect and
        SmartAction compete against each other?

Accepted Answer

Amazon Connect and
        SmartAction compete against each other in
        the Cloud Contact Center Software.

Question 2

How does the market share of
        Amazon Connect
        and SmartAction compare in the
        Cloud Contact Center Software market?

Accepted Answer

In the Cloud Contact Center Software market,
        Amazon Connect has a
        11.49%
        market share in comparison to
        SmartAction’s
        0.02%.
        Since it has a better market share coverage,
        Amazon Connect holds the
        2nd
        spot in 6sense's Market Share Ranking Index for
        the Cloud Contact Center Software category, while
        SmartAction holds the
        65th spot.

Question 3

How many customers are acquired by
        Amazon Connect and
        SmartAction in the
        Cloud Contact Center Software segment?

Accepted Answer

Amazon Connect has
        3,482 customers and
        SmartAction has
        7 customers in the
        Cloud Contact Center Software
        segment. Amazon Connect has
        3475 more customers than
        SmartAction in this category.

Question 4

What are the countries in which
        Amazon Connect and
        SmartAction has more customers?

Accepted Answer

Amazon Connect has more customers in United States, United Kingdom and India.
SmartAction has more customers in and United States.

Amazon Connect Vs SmartAction : In-Depth Comparison

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Comparing the customer bases of Amazon Connect and SmartAction

Comparing the market share of Amazon Connect and SmartAction

Compare Amazon Connect vs SmartAction customers by geography

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