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NICE inContact

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NICE inContact is the cloud call center software enables better customer service with automatic call distribution, interactive voice response, skills-...Read more

Call Recording
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Market Share of NICE inContact

Current Customer(s)

2883

Market Share (Est.)

4.78%

Ranking

#3

Top Competitors and Alternatives of NICE inContact

The top three of NICE inContact’s competitors in the Call Recording category are CallRail with 73.29%, RingCentral with 6.45%, Five9 with 4.60% market share.

TechnologyDomainsMarket Share (Est.)Versus page
CallRail4419173.29%NICE inContact vs CallRail
RingCentral38926.45%NICE inContact vs RingCentral
Five927764.60%NICE inContact vs Five9
Marketing 36014662.43%NICE inContact vs Marketing 360
Talkdesk12982.15%NICE inContact vs Talkdesk
Atmos9771.62%NICE inContact vs Atmos
NewVoiceMedia9411.56%NICE inContact vs NewVoiceMedia
ActiveDEMAND5700.95%NICE inContact vs ActiveDEMAND
Nice Call Recording2460.41%NICE inContact vs Nice Call Recording
8x8 Virtual Office1880.31%NICE inContact vs 8x8 Virtual Office
Callback Tracker1810.30%NICE inContact vs Callback Tracker
Verint Call Recording (Verba)1700.28%NICE inContact vs Verint Call Recording (Verba)
Oaisys900.15%NICE inContact vs Oaisys
Chorus650.11%NICE inContact vs Chorus
UJET640.11%NICE inContact vs UJET
PhoneBurner640.11%NICE inContact vs PhoneBurner
Calabrio Call Recording630.10%NICE inContact vs Calabrio Call Recording
Kixie420.07%NICE inContact vs Kixie
NICE Interaction Management330.05%NICE inContact vs NICE Interaction Management
CallHub210.03%NICE inContact vs CallHub
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Popular Comparisons

Top Competitors and Alternatives of NICE inContact

The top three of NICE inContact’s competitors in the Call Recording category are CallRail with 73.29%, RingCentral with 6.45%, Five9 with 4.60% market share.

NICE inContact vs CallRail

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NICE inContact vs RingCentral

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NICE inContact vs Five9

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NICE inContact vs Marketing 360

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NICE inContact vs Talkdesk

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NICE inContact vs Atmos

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NICE inContact vs NewVoiceMedia

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NICE inContact vs ActiveDEMAND

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Customers of NICE inContact

Around the world in 2025, over 2831 companies have started using NICE inContact as Call Recording tool.

CustomersEmployee RangeCityRegionCountrySocial Links
IBM10,000+ArmonkNew YorkUnited States
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Air Liquide10,000+ParisIle-de-FranceFrance
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University Of Southern California10,000+Los AngelesCaliforniaUnited States
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Orange10,000+Issy-les-MoulineauxIle-de-FranceFrance
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The University Of Texas At Austin10,000+AustinTexasUnited States
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University Of Miami Health System10,000+MiamiFloridaUnited States
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IDP Education10,000+DocklandsVictoriaAustralia
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NextGear Capital10,000+CarmelIndianaUnited States
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Government Of Alberta10,000+EdmontonAlbertaCanada
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Freddie Mac10,000+McLeanVirginiaUnited States
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NICE inContact Customers by Products and Services

The top three products and services offering customers that use NICE inContact for Call Recording are Financial Services (30), Insurance (29), Consulting (28).

Customers

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NICE inContact Customers by Employee Size

The majority of NICE inContact's customers for the call-recording category fall in the company size of 0 - 9 employees (1059 companies), 20 - 49 employees (414 companies), 100 - 249 employees (343 companies).

Employee Size

NICE inContact Customers by Geography

The top three geographies of NICE inContact for call-recording are the United States with 2484(90.07%), United Kingdom with 77(2.79%), Canada with 64(2.32%) customers respectively.

Customers

Employees of NICE inContact

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Also see other Products/Services by NICE inContact in:

Call Recording
Communication
Predictive Dialer
Contact Center
Help Desk And Ticketing

FAQ

Find answers to the most often asked questions by users.

Who are the top NICE inContact competitors?

NICE inContact’s Top competitors in the call-recording category are CallRail, RingCentral, Five9. You can view a full list of NICE inContact competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of NICE inContact and 40,000 other technologies on the internet. You can also compare NICE inContact and its feature with top competitors here : NICE inContact vs CallRail NICE inContact vs RingCentral NICE inContact vs Five9.

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What is NICE inContact customer distribution based on company size?

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What is NICE inContact market share in the call-recording?

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What are the top countries that use NICE inContact?

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What are the top industries that use NICE inContact?

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