Question 1

What are the different markets in which
        NICE inContact and
        Talkdesk compete against each other?

Accepted Answer

NICE inContact and
        Talkdesk compete against each other in
        the Call Recording, Communication, Contact Center, Interactive Voice Response (IVR), Cloud Contact Center Software.

Question 2

How does the market share of
        NICE inContact
        and Talkdesk compare in the
        Call Recording market?

Accepted Answer

In the Call Recording market,
        NICE inContact has a
        4.87%
        market share in comparison to
        Talkdesk’s
        1.94%.
        Since it has a better market share coverage,
        NICE inContact holds the
        3rd
        spot in 6sense's Market Share Ranking Index for
        the Call Recording category, while
        Talkdesk holds the
        6th spot.

Question 3

How many customers are acquired by
        NICE inContact and
        Talkdesk in the
        Call Recording segment?

Accepted Answer

NICE inContact has
        2,968 customers and
        Talkdesk has
        1,182 customers in the
        Call Recording
        segment. NICE inContact has
        1786 more customers than
        Talkdesk in this category.

Question 4

What are the countries in which
        NICE inContact and
        Talkdesk has more customers?

Accepted Answer

NICE inContact has more customers in United States, Canada and United Kingdom.
Talkdesk has more customers in United States, Canada and United Kingdom.

NICE inContact Vs Talkdesk : In-Depth Comparison

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Comparing the customer bases of NICE inContact and Talkdesk

Comparing the market share of NICE inContact and Talkdesk

Compare NICE inContact vs Talkdesk customers by geography

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