Cisco Contact Center

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Cisco Contact Center provides a secure, available, and sophisticated contact center software solution for large number of agents and interactive voice solution.

Top Competitors and Alternatives of Cisco Contact Center

The top three of Cisco Contact Center’s competitors in the Business Phone Systems category are Freshworks with 33.97%, Bitrix24 with 20.99%, Mitel with 11.85% market share.

    Top Competitors and Alternatives of Cisco Contact Center

    The top three of Cisco Contact Center’s competitors in the Business Phone Systems category are Freshworks with 33.97%, Bitrix24 with 20.99%, Mitel with 11.85% market share.

    Customers of Cisco Contact Center

    Around the world in 2023, over 4325 companies have started using Cisco Contact Center as Business Phone Systems tool.

    Customers Employee Range City Region Country Social Links
    International Business Machines Corporation (IBM) 10,000+ Armonk New York United States
    Ford Motor Company 10,000+ Dearborn Michigan United States
    KeyCorp 10,000+ Cleveland Ohio United States
    MetLife, Inc. 10,000+ New York City New York United States
    DISH Network Corporation 10,000+ Englewood Colorado United States
    Pacific Gas & Electric Company 10,000+ San Francisco California United States
    Danfoss A/S 10,000+ Nordborg South Denmark Denmark
    University Of Michigan 10,000+ Ann Arbor Michigan United States
    Modis 10,000+ Jacksonville Florida United States
    IGT Solutions 10,000+ Gurgaon Haryana India

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    Cisco Contact Center Customers by Industry

    The three top industries that use Cisco Contact Center for Business Phone Systems are Managed Services (146), Cloud (108), Unified Communications (107).

    Cisco Contact Center Customers by Employee Size

    The majority of Cisco Contact Center’s customers for the business-phone-systems category fall in the company size of 1,000 - 4,999 employees (994 companies), 10,000+ employees (907 companies), 100 - 249 employees (635 companies).

    Cisco Contact Center Customers by Geography

    The top three geographies of Cisco Contact Center for business-phone-systems are the United States with 2822(62.49%), United Kingdom with 207(4.58%), Canada with 164(3.63%) customers respectively.

    Employees of Cisco Contact Center

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    FAQ

    Find answers to the most often asked questions by users.

    Who are the top Cisco Contact Center competitors?

    Cisco Contact Center’s Top competitors in the business-phone-systems category are Freshworks, Bitrix24, Mitel. You can view a full list of Cisco Contact Center competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Cisco Contact Center and 40,000 other technologies on the internet.You can also compare Cisco Contact Center and its feature with top competitors here : Cisco Contact Center vs Freshworks Cisco Contact Center vs Bitrix24 Cisco Contact Center vs Mitel .

    What is Cisco Contact Center customer distribution based on company size?

    The majority of Cisco Contact Center’s customers for the business-phone-systems category fall in the company size of 1,000 - 4,999 employees (994 companies), 10,000+ employees (907 companies), 100 - 249 employees (635 companies). You can view a distribution chart of Cisco Contact Center customers by company size here.

    What is Cisco Contact Center market share in the business-phone-systems?

    Cisco Contact Center has market share of 4.74% in business-phone-systems market. Cisco Contact Center competes with 61 competitor tools in business-phone-systems category. The top alternatives for Cisco Contact Center business-phone-systems tool are Freshworks with 33.97%, Bitrix24 with 20.99%, Mitel with 11.85% market share.

    What are the top industries that use Cisco Contact Center?

    Top industries that use Cisco Contact Center for business-phone-systems are Managed Services (146), Cloud (108), Unified Communications (107).

    What are the top countries that use Cisco Contact Center?

    Around the world in 2023, over 4325 companies have started using Cisco Contact Center as business-phone-systems tool. Companies using Cisco Contact Center for business-phone-systems are majorly from United States with 2822 customers. 62.49% of Cisco Contact Center customers are from the United States. Other top countries using Cisco Contact Center are United Kingdom and Canada with 207(4.58%) and 164(3.63%) customers respectively.

    Justine Lyon
    Justine Lyon
    Senior VP of Sales, Ally
    At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use 6sense, I found it to be as valuable as all the other tools combined!
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