Freshworks
Freshworks provides organizations of all sizes with SaaS customer engagement solutions that make it easy for support, sales and marketing professional...Read more
Market Share of Freshworks
Current Customer(s)
34304
Market Share (Est.)
49.06%
Ranking
#1
Top Competitors and Alternatives of Freshworks
The top three of Freshworks’s competitors in the Business Phone Systems category are Bitrix24 with 11.95%, Mitel with 10.54%, RingCentral with 5.94% market share.
| Technology | Domains | Market Share (Est.) | Versus page |
|---|---|---|---|
| Bitrix24 | 8353 | 11.95% | Freshworks vs Bitrix24 |
| Mitel | 7371 | 10.54% | Freshworks vs Mitel |
| RingCentral | 4155 | 5.94% | Freshworks vs RingCentral |
| Cisco Contact Center | 2860 | 4.09% | Freshworks vs Cisco Contact Center |
| 3CX | 1753 | 2.51% | Freshworks vs 3CX |
| Grasshopper | 1527 | 2.18% | Freshworks vs Grasshopper |
| Intermedia | 1224 | 1.75% | Freshworks vs Intermedia |
| Virtual PBX | 1147 | 1.64% | Freshworks vs Virtual PBX |
| Jive Voice | 817 | 1.17% | Freshworks vs Jive Voice |
| Asterisk | 729 | 1.04% | Freshworks vs Asterisk |
| Windstream | 690 | 0.99% | Freshworks vs Windstream |
| Panasonic IP-PBX | 429 | 0.61% | Freshworks vs Panasonic IP-PBX |
| Webex Calling | 423 | 0.60% | Freshworks vs Webex Calling |
| Siemens HiPath | 422 | 0.60% | Freshworks vs Siemens HiPath |
| Nortel BCM | 406 | 0.58% | Freshworks vs Nortel BCM |
| Allworx | 322 | 0.46% | Freshworks vs Allworx |
| Sterling Communications | 301 | 0.43% | Freshworks vs Sterling Communications |
| eVoice | 275 | 0.39% | Freshworks vs eVoice |
| Sangoma | 251 | 0.36% | Freshworks vs Sangoma |
| Nortel Norstar | 236 | 0.34% | Freshworks vs Nortel Norstar |
Popular Comparisons
Top Competitors and Alternatives of Freshworks
The top three of Freshworks’s competitors in the Business Phone Systems category are Bitrix24 with 11.95%, Mitel with 10.54%, RingCentral with 5.94% market share.
Freshworks vs Bitrix24
Freshworks vs Mitel
Freshworks vs RingCentral
Freshworks vs Cisco Contact Center
Freshworks vs 3CX
Freshworks vs Grasshopper
Freshworks vs Intermedia
Freshworks vs Virtual PBX
Customers of Freshworks
Around the world in 2025, over 34304 companies have started using Freshworks as Business Phone Systems tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| University Of Southern California | 10,000+ | Los Angeles | California | United States |     |
| University Of Alberta | 10,000+ | Edmonton | Alberta | Canada | |
| University Of Alabama At Birmingham | 10,000+ | Birmingham | Alabama | United States | |
| Abrdn | 10,000+ | Edinburgh | Scotland | United Kingdom | |
| Hawaii DOE | 10,000+ | Honolulu | Hawaii | United States | |
| Senac | 10,000+ | Sao Paulo | Sao Paulo | Brazil | |
| Springer Nature | 10,000+ | Berlin | Berlin | Germany | |
| Payless Holdings | 10,000+ | Topeka | Kansas | United States | |
| NSK Ltd | 10,000+ | Tokyo | Tokyo | Japan | |
| Kantar | 10,000+ | London | England | United Kingdom | |
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Freshworks Customers by Products and Services
The top three products and services offering customers that use Freshworks for Business Phone Systems are Marketing (330), Software (304), Technology (301).
Customers
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Freshworks Customers by Employee Size
The majority of Freshworks's customers for the business-phone-systems category fall in the company size of 0 - 9 employees (10859 companies), 20 - 49 employees (9298 companies), 100 - 249 employees (4304 companies).
Employee Size
Freshworks Customers by Geography
The top three geographies of Freshworks for business-phone-systems are the United States with 12793(48.08%), United Kingdom with 3492(13.13%), India with 2453(9.22%) customers respectively.
Customers
Employees of Freshworks
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FAQ
Find answers to the most often asked questions by users.
Who are the top Freshworks competitors?
Freshworks’s Top competitors in the business-phone-systems category are Bitrix24, Mitel, RingCentral. You can view a full list of Freshworks competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Freshworks and 40,000 other technologies on the internet. You can also compare Freshworks and its feature with top competitors here : Freshworks vs Bitrix24 Freshworks vs Mitel Freshworks vs RingCentral.
What is Freshworks customer distribution based on company size?
What is Freshworks market share in the business-phone-systems?
What are the top countries that use Freshworks?
What are the top industries that use Freshworks?
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