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Freshworks

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Freshworks provides organizations of all sizes with SaaS customer engagement solutions that make it easy for support, sales and marketing professional...Read more

Business Phone Systems
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Market Share of Freshworks

Current Customer(s)

32098

Market Share (Est.)

47.65%

Ranking

#1

Top Competitors and Alternatives of Freshworks

The top three of Freshworks’s competitors in the Business Phone Systems category are Bitrix24 with 12.02%, Mitel with 10.92%, RingCentral with 5.78% market share.

TechnologyDomainsMarket Share (Est.)Versus page
Bitrix24809412.02%Freshworks vs Bitrix24
Mitel735610.92%Freshworks vs Mitel
RingCentral38925.78%Freshworks vs RingCentral
Cisco Contact Center28344.21%Freshworks vs Cisco Contact Center
3CX17522.60%Freshworks vs 3CX
Grasshopper15462.30%Freshworks vs Grasshopper
Intermedia12221.81%Freshworks vs Intermedia
Virtual PBX11401.69%Freshworks vs Virtual PBX
Jive Voice8011.19%Freshworks vs Jive Voice
Asterisk7441.10%Freshworks vs Asterisk
Windstream6680.99%Freshworks vs Windstream
Webex Calling4280.64%Freshworks vs Webex Calling
Siemens HiPath4200.62%Freshworks vs Siemens HiPath
Panasonic IP-PBX4200.62%Freshworks vs Panasonic IP-PBX
Nextiva4090.61%Freshworks vs Nextiva
Nortel BCM4040.60%Freshworks vs Nortel BCM
Allworx3200.48%Freshworks vs Allworx
Sterling Communications2980.44%Freshworks vs Sterling Communications
Sangoma2470.37%Freshworks vs Sangoma
Nortel Norstar2370.35%Freshworks vs Nortel Norstar
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Popular Comparisons

Top Competitors and Alternatives of Freshworks

The top three of Freshworks’s competitors in the Business Phone Systems category are Bitrix24 with 12.02%, Mitel with 10.92%, RingCentral with 5.78% market share.

Freshworks vs Bitrix24

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Freshworks vs Mitel

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Freshworks vs RingCentral

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Freshworks vs Cisco Contact Center

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Freshworks vs 3CX

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Freshworks vs Grasshopper

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Freshworks vs Intermedia

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Freshworks vs Virtual PBX

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Customers of Freshworks

Around the world in 2025, over 31411 companies have started using Freshworks as Business Phone Systems tool.

CustomersEmployee RangeCityRegionCountrySocial Links
Colgate - Palmolive10,000+New York CityNew YorkUnited States
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Insight Global10,000+AtlantaGeorgiaUnited States
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Yard Force Distribution10,000+YorkEnglandUnited Kingdom
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Amazon Web Services10,000+SeattleWashingtonUnited States
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GlobalData Plc10,000+LondonEnglandUnited Kingdom
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iQor10,000+Fort LauderdaleFloridaUnited States
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IOM-UN Migration10,000+Le Grand-SaconnexGenevaSwitzerland
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AMETEK MRO10,000+StanstedEnglandUnited Kingdom
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Beyond Floods10,000+ArlingtonVirginiaUnited States
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Nortek10,000+O'FallonMissouriUnited States
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Freshworks Customers by Products and Services

The top three products and services offering customers that use Freshworks for Business Phone Systems are Marketing (281), Software (281), Technology (269).

Customers

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Freshworks Customers by Employee Size

The majority of Freshworks's customers for the business-phone-systems category fall in the company size of 0 - 9 employees (11700 companies), 20 - 49 employees (9009 companies), 100 - 249 employees (4646 companies).

Employee Size

Freshworks Customers by Geography

The top three geographies of Freshworks for business-phone-systems are the United States with 11534(47.23%), United Kingdom with 3248(13.30%), India with 2277(9.32%) customers respectively.

Customers

Employees of Freshworks

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Also see other Products/Services by Freshworks in:

Knowledge Management
Customer Experience
Contact Center
Project Collaboration
Business Phone Systems

FAQ

Find answers to the most often asked questions by users.

Who are the top Freshworks competitors?

Freshworks’s Top competitors in the business-phone-systems category are Bitrix24, Mitel, RingCentral. You can view a full list of Freshworks competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Freshworks and 40,000 other technologies on the internet. You can also compare Freshworks and its feature with top competitors here : Freshworks vs Bitrix24 Freshworks vs Mitel Freshworks vs RingCentral.

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What is Freshworks customer distribution based on company size?

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What is Freshworks market share in the business-phone-systems?

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What are the top countries that use Freshworks?

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What are the top industries that use Freshworks?

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