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Freshworks

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Freshworks provides organizations of all sizes with SaaS customer engagement solutions that make it easy for support, sales and marketing professional...Read more

Business Phone Systems
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Market Share of Freshworks

Current Customer(s)

35553

Market Share (Est.)

38.17%

Ranking

#1

Top Competitors and Alternatives of Freshworks

The top three of Freshworks’s competitors in the Business Phone Systems category are Mitel with 13.31%, Bitrix24 with 9.23%, RingCentral with 6.45% market share.

TechnologyDomainsMarket Share (Est.)Versus page
Mitel1239813.31%Freshworks vs Mitel
Bitrix2485959.23%Freshworks vs Bitrix24
RingCentral60066.45%Freshworks vs RingCentral
Cisco Contact Center49085.27%Freshworks vs Cisco Contact Center
3CX42654.58%Freshworks vs 3CX
Intermedia36483.92%Freshworks vs Intermedia
Virtual PBX27122.91%Freshworks vs Virtual PBX
Grasshopper25802.77%Freshworks vs Grasshopper
Asterisk12501.34%Freshworks vs Asterisk
Windstream11121.19%Freshworks vs Windstream
Siemens HiPath9601.03%Freshworks vs Siemens HiPath
Webex Calling8780.94%Freshworks vs Webex Calling
Panasonic IP-PBX8400.90%Freshworks vs Panasonic IP-PBX
Jive Voice7830.84%Freshworks vs Jive Voice
Nortel BCM7190.77%Freshworks vs Nortel BCM
Nextiva6570.71%Freshworks vs Nextiva
Sterling Communications6240.67%Freshworks vs Sterling Communications
Allworx5450.59%Freshworks vs Allworx
Sangoma4510.48%Freshworks vs Sangoma
Nortel Norstar4490.48%Freshworks vs Nortel Norstar
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Popular Comparisons

Top Competitors and Alternatives of Freshworks

The top three of Freshworks’s competitors in the Business Phone Systems category are Mitel with 13.31%, Bitrix24 with 9.23%, RingCentral with 6.45% market share.

Freshworks vs Mitel

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Freshworks vs Bitrix24

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Freshworks vs RingCentral

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Freshworks vs Cisco Contact Center

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Freshworks vs 3CX

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Freshworks vs Intermedia

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Freshworks vs Virtual PBX

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Freshworks vs Grasshopper

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Customers of Freshworks

Around the world in 2025, over 35553 companies have started using Freshworks as Business Phone Systems tool.

CustomersEmployee RangeCityRegionCountrySocial Links
Admiral Group Plc10,000+CardiffWalesUnited Kingdom
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Remedy Intelligent Staffing10,000+AtlantaGeorgiaUnited States
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SS&C Technologies10,000+WindsorConnecticutUnited States
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Huawei Technologies10,000+ShenzhenGuangdongPeople's Republic of China
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Sutherland10,000+PittsfordNew YorkUnited States
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Applegreen10,000+DublinLeinsterIreland
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Maxima10,000+VilniusVilniusLithuania
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General Electric10,000+BostonMassachusettsUnited States
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Atacadão10,000+Sao PauloSao PauloBrazil
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Bridgestone Americas10,000+NashvilleTennesseeUnited States
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Freshworks Customers by Products and Services

The top three products and services offering customers that use Freshworks for Business Phone Systems are Marketing (350), Technology (344), Software (343).

Customers

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Freshworks Customers by Employee Size

The majority of Freshworks's customers for the business-phone-systems category fall in the company size of 0 - 9 employees (11954 companies), 20 - 49 employees (9803 companies), 100 - 249 employees (5829 companies).

Employee Size

Freshworks Customers by Geography

The top three geographies of Freshworks for business-phone-systems are the United States with 13074(47.32%), United Kingdom with 3616(13.09%), India with 2679(9.70%) customers respectively.

Customers

Employees of Freshworks

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Also see other Products/Services by Freshworks in:

Business Phone Systems
Customer Experience
Knowledge Management
Contact Center
Project Collaboration

FAQ

Find answers to the most often asked questions by users.

Who are the top Freshworks competitors?

Freshworks’s Top competitors in the business-phone-systems category are Mitel, Bitrix24, RingCentral. You can view a full list of Freshworks competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Freshworks and 40,000 other technologies on the internet. You can also compare Freshworks and its feature with top competitors here : Freshworks vs Mitel Freshworks vs Bitrix24 Freshworks vs RingCentral.

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What is Freshworks customer distribution based on company size?

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What is Freshworks market share in the business-phone-systems?

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What are the top countries that use Freshworks?

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What are the top industries that use Freshworks?

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