Question 1

What are the different markets in which
        Synthetix and
        iService compete against each other?

Accepted Answer

Synthetix and
        iService compete against each other in
        the Self Service Support, Cloud Contact Center Software, Live Chat, Newsletter Marketing, Virtual Agent.

Question 2

How does the market share of
        Synthetix
        and iService compare in the
        Self Service Support market?

Accepted Answer

In the Self Service Support market,
        Synthetix has a
        2.68%
        market share in comparison to
        iService’s
        0.15%.
        Since it has a better market share coverage,
        Synthetix holds the
        8th
        spot in 6sense's Market Share Ranking Index for
        the Self Service Support category, while
        iService holds the
        23rd spot.

Question 3

How many customers are acquired by
        Synthetix and
        iService in the
        Self Service Support segment?

Accepted Answer

Synthetix has
        163 customers and
        iService has
        9 customers in the
        Self Service Support
        segment. Synthetix has
        154 more customers than
        iService in this category.

Question 4

What are the countries in which
        Synthetix and
        iService has more customers?

Accepted Answer

Synthetix has more customers in United Kingdom, United States and Germany.
iService has more customers in United States, Canada and India.

Synthetix Vs iService : In-Depth Comparison

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Comparing the customer bases of Synthetix and iService

Comparing the market share of Synthetix and iService

Compare Synthetix vs iService customers by geography

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