Question 1

What are the different markets in which
        Adobe RoboHelp and
        iService compete against each other?

Accepted Answer

Adobe RoboHelp and
        iService compete against each other in
        the Self Service Support, Live Chat, Newsletter Marketing.

Question 2

How does the market share of
        Adobe RoboHelp
        and iService compare in the
        Self Service Support market?

Accepted Answer

In the Self Service Support market,
        Adobe RoboHelp has a
        16.30%
        market share in comparison to
        iService’s
        0.15%.
        Since it has a better market share coverage,
        Adobe RoboHelp holds the
        3rd
        spot in 6sense's Market Share Ranking Index for
        the Self Service Support category, while
        iService holds the
        23rd spot.

Question 3

How many customers are acquired by
        Adobe RoboHelp and
        iService in the
        Self Service Support segment?

Accepted Answer

Adobe RoboHelp has
        1,005 customers and
        iService has
        9 customers in the
        Self Service Support
        segment. Adobe RoboHelp has
        996 more customers than
        iService in this category.

Question 4

What are the countries in which
        Adobe RoboHelp and
        iService has more customers?

Accepted Answer

Adobe RoboHelp has more customers in United States, Germany and India.
iService has more customers in United States, Canada and India.

Adobe RoboHelp Vs iService : In-Depth Comparison

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Comparing the customer bases of Adobe RoboHelp and iService

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