Question 1

What are the different markets in which
        Salesforce Live Agent and
        WebsiteAlive compete against each other?

Accepted Answer

Salesforce Live Agent and
        WebsiteAlive compete against each other in
        the Live Chat, Customer Support Services.

Question 2

How does the market share of
        Salesforce Live Agent
        and WebsiteAlive compare in the
        Live Chat market?

Accepted Answer

In the Live Chat market,
        Salesforce Live Agent has a
        0.90%
        market share in comparison to
        WebsiteAlive’s
        0.03%.
        Since it has a better market share coverage,
        Salesforce Live Agent holds the
        17th
        spot in 6sense's Market Share Ranking Index for
        the Live Chat category, while
        WebsiteAlive holds the
        86th spot.

Question 3

How many customers are acquired by
        Salesforce Live Agent and
        WebsiteAlive in the
        Live Chat segment?

Accepted Answer

Salesforce Live Agent has
        7,156 customers and
        WebsiteAlive has
        222 customers in the
        Live Chat
        segment. Salesforce Live Agent has
        6934 more customers than
        WebsiteAlive in this category.

Question 4

What are the countries in which
        Salesforce Live Agent and
        WebsiteAlive has more customers?

Accepted Answer

Salesforce Live Agent has more customers in United States, United Kingdom and Germany.
WebsiteAlive has more customers in United States, Canada and United Kingdom.

Salesforce Live Agent Vs WebsiteAlive : In-Depth Comparison

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Comparing the customer bases of Salesforce Live Agent and WebsiteAlive

Comparing the market share of Salesforce Live Agent and WebsiteAlive

Compare Salesforce Live Agent vs WebsiteAlive customers by geography

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