Question 1

What are the different markets in which
        Visitor Chat and
        Salesforce Live Agent compete against each other?

Accepted Answer

Visitor Chat and
        Salesforce Live Agent compete against each other in
        the Live Chat.

Question 2

How does the market share of
        Visitor Chat
        and Salesforce Live Agent compare in the
        Live Chat market?

Accepted Answer

In the Live Chat market,
        Visitor Chat has a
        0.81%
        market share in comparison to
        Salesforce Live Agent’s
        0.66%.
        Since it has a better market share coverage,
        Visitor Chat holds the
        18th
        spot in 6sense's Market Share Ranking Index for
        the Live Chat category, while
        Salesforce Live Agent holds the
        21st spot.

Question 3

How many customers are acquired by
        Visitor Chat and
        Salesforce Live Agent in the
        Live Chat segment?

Accepted Answer

Visitor Chat has
        6,295 customers and
        Salesforce Live Agent has
        5,169 customers in the
        Live Chat
        segment. Visitor Chat has
        1126 more customers than
        Salesforce Live Agent in this category.

Question 4

What are the countries in which
        Visitor Chat and
        Salesforce Live Agent has more customers?

Accepted Answer

Visitor Chat has more customers in United Kingdom, United States and France.
Salesforce Live Agent has more customers in United States, Canada and United Kingdom.

Visitor Chat Vs Salesforce Live Agent : In-Depth Comparison

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Comparing the customer bases of Visitor Chat and Salesforce Live Agent

Comparing the market share of Visitor Chat and Salesforce Live Agent

Compare Visitor Chat vs Salesforce Live Agent customers by geography

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