Question 1

What are the different markets in which
        Freshchat and
        VICIdial compete against each other?

Accepted Answer

Freshchat and
        VICIdial compete against each other in
        the Live Chat, Cloud Business Telephony, Cloud Contact Center Software, Contact Center, Contact Management.

Question 2

How does the market share of
        Freshchat
        and VICIdial compare in the
        Live Chat market?

Accepted Answer

In the Live Chat market,
        Freshchat has a
        1.24%
        market share in comparison to
        VICIdial’s
        0.05%.
        Since it has a better market share coverage,
        Freshchat holds the
        15th
        spot in 6sense's Market Share Ranking Index for
        the Live Chat category, while
        VICIdial holds the
        70th spot.

Question 3

How many customers are acquired by
        Freshchat and
        VICIdial in the
        Live Chat segment?

Accepted Answer

Freshchat has
        10,407 customers and
        VICIdial has
        423 customers in the
        Live Chat
        segment. Freshchat has
        9984 more customers than
        VICIdial in this category.

Question 4

What are the countries in which
        Freshchat and
        VICIdial has more customers?

Accepted Answer

Freshchat has more customers in United States, Netherlands and India.
VICIdial has more customers in United States, India and Philippines.

Freshchat Vs VICIdial : In-Depth Comparison

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Comparing the customer bases of Freshchat and VICIdial

Comparing the market share of Freshchat and VICIdial

Compare Freshchat vs VICIdial customers by geography

Customer Movements for this month

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