Question 1

What are the different markets in which
        Salesforce Live Agent and
        LiveHelp compete against each other?

Accepted Answer

Salesforce Live Agent and
        LiveHelp compete against each other in
        the Live Chat, Customer Engagement, Instant Messaging And Chat.

Question 2

How does the market share of
        Salesforce Live Agent
        and LiveHelp compare in the
        Live Chat market?

Accepted Answer

In the Live Chat market,
        Salesforce Live Agent has a
        0.91%
        market share in comparison to
        LiveHelp’s
        0.01%.
        Since it has a better market share coverage,
        Salesforce Live Agent holds the
        17th
        spot in 6sense's Market Share Ranking Index for
        the Live Chat category, while
        LiveHelp holds the
        116th spot.

Question 3

How many customers are acquired by
        Salesforce Live Agent and
        LiveHelp in the
        Live Chat segment?

Accepted Answer

Salesforce Live Agent has
        7,628 customers and
        LiveHelp has
        57 customers in the
        Live Chat
        segment. Salesforce Live Agent has
        7571 more customers than
        LiveHelp in this category.

Question 4

What are the countries in which
        Salesforce Live Agent and
        LiveHelp has more customers?

Accepted Answer

Salesforce Live Agent has more customers in United States, United Kingdom and Germany.
LiveHelp has more customers in United States, Canada and Italy.

Salesforce Live Agent Vs LiveHelp : In-Depth Comparison

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Comparing the customer bases of Salesforce Live Agent and LiveHelp

Comparing the market share of Salesforce Live Agent and LiveHelp

Compare Salesforce Live Agent vs LiveHelp customers by geography

Customer Movements for this month

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