Question 1

What are the different markets in which
        LiveChat and
        Salesforce Live Agent compete against each other?

Accepted Answer

LiveChat and
        Salesforce Live Agent compete against each other in
        the Live Chat, Customer Engagement, Customer Satisfaction Ratings, Instant Messaging And Chat.

Question 2

How does the market share of
        LiveChat
        and Salesforce Live Agent compare in the
        Live Chat market?

Accepted Answer

In the Live Chat market,
        LiveChat has a
        5.12%
        market share in comparison to
        Salesforce Live Agent’s
        1.62%.
        Since it has a better market share coverage,
        LiveChat holds the
        5th
        spot in 6sense's Market Share Ranking Index for
        the Live Chat category, while
        Salesforce Live Agent holds the
        15th spot.

Question 3

How many customers are acquired by
        LiveChat and
        Salesforce Live Agent in the
        Live Chat segment?

Accepted Answer

LiveChat has
        33,906 customers and
        Salesforce Live Agent has
        10,725 customers in the
        Live Chat
        segment. LiveChat has
        23181 more customers than
        Salesforce Live Agent in this category.

Question 4

What are the countries in which
        LiveChat and
        Salesforce Live Agent has more customers?

Accepted Answer

LiveChat has more customers in United States, United Kingdom and Australia.
Salesforce Live Agent has more customers in United States, United Kingdom and Australia.

LiveChat Vs Salesforce Live Agent : In-Depth Comparison

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Comparing the customer bases of LiveChat and Salesforce Live Agent

Comparing the market share of LiveChat and Salesforce Live Agent

Compare LiveChat vs Salesforce Live Agent customers by geography

Customer Movements for this month

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