Question 1

What are the different markets in which
        Salesforce Live Agent and
        KeyReply compete against each other?

Accepted Answer

Salesforce Live Agent and
        KeyReply compete against each other in
        the Live Chat, Mobile Customer Support.

Question 2

How does the market share of
        Salesforce Live Agent
        and KeyReply compare in the
        Live Chat market?

Accepted Answer

In the Live Chat market,
        Salesforce Live Agent has a
        0.90%
        market share in comparison to
        KeyReply’s
        0.01%.
        Since it has a better market share coverage,
        Salesforce Live Agent holds the
        17th
        spot in 6sense's Market Share Ranking Index for
        the Live Chat category, while
        KeyReply holds the
        116th spot.

Question 3

How many customers are acquired by
        Salesforce Live Agent and
        KeyReply in the
        Live Chat segment?

Accepted Answer

Salesforce Live Agent has
        7,687 customers and
        KeyReply has
        58 customers in the
        Live Chat
        segment. Salesforce Live Agent has
        7629 more customers than
        KeyReply in this category.

Question 4

What are the countries in which
        Salesforce Live Agent and
        KeyReply has more customers?

Accepted Answer

Salesforce Live Agent has more customers in United States, United Kingdom and Germany.
KeyReply has more customers in Singapore, United Kingdom and Malaysia.

Salesforce Live Agent Vs KeyReply : In-Depth Comparison

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Comparing the customer bases of Salesforce Live Agent and KeyReply

Comparing the market share of Salesforce Live Agent and KeyReply

Compare Salesforce Live Agent vs KeyReply customers by geography

Customer Movements for this month

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