Question 1

What are the different markets in which
        Salesforce Live Agent and
        HelpOnClick compete against each other?

Accepted Answer

Salesforce Live Agent and
        HelpOnClick compete against each other in
        the Live Chat.

Question 2

How does the market share of
        Salesforce Live Agent
        and HelpOnClick compare in the
        Live Chat market?

Accepted Answer

In the Live Chat market,
        Salesforce Live Agent has a
        0.81%
        market share in comparison to
        HelpOnClick’s
        0.00%.
        Since it has a better market share coverage,
        Salesforce Live Agent holds the
        19th
        spot in 6sense's Market Share Ranking Index for
        the Live Chat category, while
        HelpOnClick holds the
        161st spot.

Question 3

How many customers are acquired by
        Salesforce Live Agent and
        HelpOnClick in the
        Live Chat segment?

Accepted Answer

Salesforce Live Agent has
        6,683 customers and
        HelpOnClick has
        16 customers in the
        Live Chat
        segment. Salesforce Live Agent has
        6667 more customers than
        HelpOnClick in this category.

Question 4

What are the countries in which
        Salesforce Live Agent and
        HelpOnClick has more customers?

Accepted Answer

Salesforce Live Agent has more customers in United States, United Kingdom and Germany.
HelpOnClick has more customers in United States, United Kingdom and Canada.

Salesforce Live Agent Vs HelpOnClick : In-Depth Comparison

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Comparing the customer bases of Salesforce Live Agent and HelpOnClick

Comparing the market share of Salesforce Live Agent and HelpOnClick

Compare Salesforce Live Agent vs HelpOnClick customers by geography

Customer Movements for this month

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