Question 1

What are the different markets in which
        Salesforce Live Agent and
        Engati compete against each other?

Accepted Answer

Salesforce Live Agent and
        Engati compete against each other in
        the Live Chat.

Question 2

How does the market share of
        Salesforce Live Agent
        and Engati compare in the
        Live Chat market?

Accepted Answer

In the Live Chat market,
        Salesforce Live Agent has a
        0.91%
        market share in comparison to
        Engati’s
        0.03%.
        Since it has a better market share coverage,
        Salesforce Live Agent holds the
        17th
        spot in 6sense's Market Share Ranking Index for
        the Live Chat category, while
        Engati holds the
        82nd spot.

Question 3

How many customers are acquired by
        Salesforce Live Agent and
        Engati in the
        Live Chat segment?

Accepted Answer

Salesforce Live Agent has
        7,628 customers and
        Engati has
        278 customers in the
        Live Chat
        segment. Salesforce Live Agent has
        7350 more customers than
        Engati in this category.

Question 4

What are the countries in which
        Salesforce Live Agent and
        Engati has more customers?

Accepted Answer

Salesforce Live Agent has more customers in United States, United Kingdom and Germany.
Engati has more customers in India, United States and United Arab Emirates.

Salesforce Live Agent Vs Engati : In-Depth Comparison

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Comparing the customer bases of Salesforce Live Agent and Engati

Comparing the market share of Salesforce Live Agent and Engati

Compare Salesforce Live Agent vs Engati customers by geography

Customer Movements for this month

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