Question 1

What are the different markets in which
        Salesforce Live Agent and
        Engage compete against each other?

Accepted Answer

Salesforce Live Agent and
        Engage compete against each other in
        the Live Chat.

Question 2

How does the market share of
        Salesforce Live Agent
        and Engage compare in the
        Live Chat market?

Accepted Answer

In the Live Chat market,
        Salesforce Live Agent has a
        0.91%
        market share in comparison to
        Engage’s
        0.20%.
        Since it has a better market share coverage,
        Salesforce Live Agent holds the
        17th
        spot in 6sense's Market Share Ranking Index for
        the Live Chat category, while
        Engage holds the
        36th spot.

Question 3

How many customers are acquired by
        Salesforce Live Agent and
        Engage in the
        Live Chat segment?

Accepted Answer

Salesforce Live Agent has
        7,628 customers and
        Engage has
        1,700 customers in the
        Live Chat
        segment. Salesforce Live Agent has
        5928 more customers than
        Engage in this category.

Question 4

What are the countries in which
        Salesforce Live Agent and
        Engage has more customers?

Accepted Answer

Salesforce Live Agent has more customers in United States, United Kingdom and Germany.
Engage has more customers in United States, United Kingdom and India.

Salesforce Live Agent Vs Engage : In-Depth Comparison

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Comparing the customer bases of Salesforce Live Agent and Engage

Comparing the market share of Salesforce Live Agent and Engage

Compare Salesforce Live Agent vs Engage customers by geography

Customer Movements for this month

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