Question 1

What are the different markets in which
        Salesforce Live Agent and
        eAssistance Pro compete against each other?

Accepted Answer

Salesforce Live Agent and
        eAssistance Pro compete against each other in
        the Live Chat.

Question 2

How does the market share of
        Salesforce Live Agent
        and eAssistance Pro compare in the
        Live Chat market?

Accepted Answer

In the Live Chat market,
        Salesforce Live Agent has a
        0.90%
        market share in comparison to
        eAssistance Pro’s
        0.00%.
        Since it has a better market share coverage,
        Salesforce Live Agent holds the
        17th
        spot in 6sense's Market Share Ranking Index for
        the Live Chat category, while
        eAssistance Pro holds the
        238th spot.

Question 3

How many customers are acquired by
        Salesforce Live Agent and
        eAssistance Pro in the
        Live Chat segment?

Accepted Answer

Salesforce Live Agent has
        7,687 customers and
        eAssistance Pro has
        2 customers in the
        Live Chat
        segment. Salesforce Live Agent has
        7685 more customers than
        eAssistance Pro in this category.

Question 4

What are the countries in which
        Salesforce Live Agent and
        eAssistance Pro has more customers?

Accepted Answer

Salesforce Live Agent has more customers in United States, United Kingdom and Germany.
eAssistance Pro has more customers in United States and India.

Salesforce Live Agent Vs eAssistance Pro : In-Depth Comparison

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Comparing the customer bases of Salesforce Live Agent and eAssistance Pro

Comparing the market share of Salesforce Live Agent and eAssistance Pro

Compare Salesforce Live Agent vs eAssistance Pro customers by geography

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