Question 1

What are the different markets in which
        Drift and
        Salesforce Live Agent compete against each other?

Accepted Answer

Drift and
        Salesforce Live Agent compete against each other in
        the Live Chat, Account Based Marketing, Appointments And Scheduling, Instant Messaging And Chat, Lead Capture.

Question 2

How does the market share of
        Drift
        and Salesforce Live Agent compare in the
        Live Chat market?

Accepted Answer

In the Live Chat market,
        Drift has a
        2.28%
        market share in comparison to
        Salesforce Live Agent’s
        1.64%.
        Since it has a better market share coverage,
        Drift holds the
        8th
        spot in 6sense's Market Share Ranking Index for
        the Live Chat category, while
        Salesforce Live Agent holds the
        15th spot.

Question 3

How many customers are acquired by
        Drift and
        Salesforce Live Agent in the
        Live Chat segment?

Accepted Answer

Drift has
        15,114 customers and
        Salesforce Live Agent has
        10,904 customers in the
        Live Chat
        segment. Drift has
        4210 more customers than
        Salesforce Live Agent in this category.

Question 4

What are the countries in which
        Drift and
        Salesforce Live Agent has more customers?

Accepted Answer

Drift has more customers in United States, United Kingdom and Canada.
Salesforce Live Agent has more customers in United States, United Kingdom and Australia.

Drift Vs Salesforce Live Agent : In-Depth Comparison

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Comparing the customer bases of Drift and Salesforce Live Agent

Comparing the market share of Drift and Salesforce Live Agent

Compare Drift vs Salesforce Live Agent customers by geography

Customer Movements for this month

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